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What is eTRACK+?

Introducing an innovative business process automation platform designed for the development and management of operational workflows. This exceptionally scalable software for workflow management is extensively utilized by utility companies to monitor energy efficiency initiatives, demand-side management programs, and interconnection agreements. Functioning as both a comprehensive database and a tracking solution, it seamlessly integrates with any application process from inception to completion. Currently, ANB caters to the program tracking and reporting requirements of numerous companies throughout the United States. Our eTRACK+ platform equips program administrators, implementers, and professionals involved in evaluation, measurement, and verification with extensive data tracking and reporting capabilities, facilitating the entire journey from application creation to submission. This all-encompassing tool enables our clients to enhance their data literacy, achieve operational efficiencies, comply with necessary regulations, elevate customer satisfaction, and reduce operating costs. Based in Sugar Land, Texas, ANB is a certified minority business enterprise with a dedicated team of over 100 project managers, business analysts, technology developers, and marketing experts who are well-equipped to address a diverse range of information technology requirements. Our commitment to excellence positions us as a trusted partner in the evolving landscape of business automation.

What is E-Track?

E-Track is a versatile customer service software designed specifically for small to medium-sized businesses and agencies, enabling the efficient management of trouble tickets from their creation to resolution, while also maximizing resource utilization. This all-in-one solution works effortlessly on both web and local area network platforms, offering a comprehensive strategy for customer service management. With its powerful online interface, E-Track incorporates numerous features such as alert systems, escalation methods, appointment management, and a rich knowledge base, all available in a single, unified platform. By simplifying these workflows, E-Track not only boosts operational efficiency but also greatly improves customer satisfaction levels. Furthermore, its user-friendly design ensures that both staff and clients can easily navigate and utilize the system to resolve issues promptly.

Media

Media

Integrations Supported

Amazon
Bold Reports
DRM

Integrations Supported

Amazon
Bold Reports
DRM

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

ANB Systems

Date Founded

1997

Company Location

United States

Company Website

www.anbsystems.com/etrackplus-workflow-management-software-utilities/

Company Facts

Organization Name

AdvanTec Information Systems

Date Founded

1998

Company Location

United States

Company Website

www.advantecis.com

Categories and Features

Business Process Management

Access Controls / Permissions
Alerts / Notifications
Business Process Automation
Business Rules Management
Collaboration
Process Change Tracking
Process Mapping
Process Modeling & Design
Visual Workflow Management

Workflow Management

Access Controls/Permissions
Approval Process Control
Business Process Automation
Calendar Management
Compliance Tracking
Configurable Workflow
Customizable Dashboard
Document Management
Forms Management
Graphical Workflow Editor
Mobile Access
No-Code
Task Management
Third Party Integrations
Workflow Configuration

Categories and Features

Customer Service

Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management

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