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What is eTrack?

A comprehensive software system for managing practice and coordinating support is crucial for achieving both efficiency and profitability in construction projects. Overseeing a construction initiative requires careful management of various interlinked budgets, communication pathways, and documentation involving builders, clients, consultants, councils, and your workforce. The endeavor can be immensely fulfilling, as long as exceptional efficiency is upheld and every detail is meticulously controlled. With eTrack’s contract administration feature, you can keep everything organized by handling contract details, budgets, requests for information (RFI), architects’ instructions (AI), trades and materials, claims and payments, variation requests (VR), variation quotes (VQ), adjustments to contract sums (CSA), time extensions (EOT), defects, meeting minutes, insurance matters, compliance obligations, and a plethora of additional elements. As you manage multiple projects assigned to different teams and staff, eTrack promotes transparency and provides comprehensive oversight of the entire process, facilitating smooth operations. This heightened level of organization not only boosts productivity but also substantially lowers the likelihood of mistakes or oversights that could result in expensive delays or errors. Ultimately, utilizing such a robust system ensures that all aspects of the project are aligned and progressing as planned, further solidifying the foundation for success.

What is ShieldPSA?

ShieldPSA is a specialized Professional Services Automation (PSA) solution created specifically for Managed Service Providers (MSPs) and IT service teams, integrating essential service management and business operations into one streamlined interface. This platform simplifies the management of customer inquiries, support tickets, service level agreements (SLAs), project oversight, contract management, time tracking, billing, and extensive reporting functionalities. By providing tools that encompass the entire service lifecycle—from the initial receipt and prioritization of service requests to their resolution, including time management, contract administration, and invoicing—ShieldPSA guarantees a smooth operational flow. In addition, it boasts features such as automated workflows, service catalogs, customer and contact management, detailed reporting, a client portal, and multiple integrations, all aimed at enhancing the daily functions of MSPs. With a commitment to helping MSPs consolidate their service operations, the platform improves visibility into technician and customer interactions, standardizes processes, and streamlines the management of recurring services, promoting greater efficiency. Moreover, ShieldPSA is offered as a free PSA solution, with the option for professional services that cater to advanced requirements and boost productivity even further. This blend of functionalities positions it as an essential resource for teams dedicated to enhancing operational effectiveness and ensuring customer satisfaction, ultimately driving growth and success in the competitive landscape of IT services.

Media

Media

Integrations Supported

Microsoft 365

Integrations Supported

Microsoft 365

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided
Free Version
Free Trial Offered?

Pricing Information

$0
Free Version
Free Trial Offered?

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

eTrack Products

Company Location

Australia

Company Website

etrack.com.au

Company Facts

Organization Name

Vembu Technologies

Company Location

United States

Company Website

www.bdrshield.com

Categories and Features

Professional Services Automation

Billing & Invoicing
CRM
Client Portal
Collaboration Tools
Document Management
Portfolio Management
Project Management
Proposal Generation
Quote Management
Resource Management
Time & Expense Tracking

RFI

Categories and Features

MSP

Backup Management
Billing & Invoicing
CRM
Dashboard
Help Desk
Issue Management
Live Chat
Patch Management
Privileged Access Management (PAM)
Project Management
Remote Access
Remote Systems Monitoring
Scheduling

Professional Services Automation

Billing & Invoicing
CRM
Client Portal
Collaboration Tools
Document Management
Portfolio Management
Project Management
Proposal Generation
Quote Management
Resource Management
Time & Expense Tracking

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