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What is eTrusted?

Immerse yourself in the core of your brand by systematically collecting feedback at vital interaction points, whether they occur in digital spaces or face-to-face. Establishing a customer-centric culture becomes attainable through the practical insights gained from this feedback. By proactively managing such input and generating compelling content, you can profoundly impact your company’s reputation. Transactional feedback is generated when you request insights from individuals—like customers, vendors, or representatives—after they have interacted with your business. This important information can be gathered at multiple interaction points, such as during purchase confirmations, service calls, product deliveries, or checkout processes. Each feedback response is tied to someone who has truly engaged with your organization, thereby enriching the authenticity and significance of the insights collected. One of the primary benefits of transactional feedback is its ability to capture opinions at pivotal moments of change. Given that perceptions about your organization often shift in response to particular events, individuals are more likely to adjust their views accordingly. By recognizing and analyzing these shifts, you can more effectively tailor your strategies to meet customer expectations, ultimately improving service delivery and fostering stronger relationships. This ongoing dialogue not only enhances customer satisfaction but also opens avenues for future innovation within your offerings.

What is Frill?

A more effective approach to collecting customer insights entails centralizing, organizing, and distributing product feedback within a single platform. This efficient and user-friendly method for gathering and managing consumer opinions is accessible online and includes a powerful, customizable widget that can be easily integrated into your website. It caters specifically to teams focused on improving product delivery and efficiency. You can manage your complete feedback board through one cohesive interface, with the platform effortlessly linking to your current systems to elevate user experience. There is no limit to the number of widgets you can create, regardless of your subscription, and each text element can be translated into your desired language. Frill allows for brand personalization, enabling you to customize the appearance with your own colors and keep your clients updated with automated email notifications. Gathering customer feedback is essential to the success of any product. By collecting user suggestions, the most favored and widely discussed ideas can be prioritized, enabling you to weave the best insights from your customers into your product development strategy. Furthermore, it is important to show your customers that their input plays a role in shaping the broader vision, which not only enhances their sense of belonging but also deepens their commitment to the ongoing development of the product. In this way, you create a collaborative environment where customers feel valued and empowered to contribute.

Media

Media

Integrations Supported

Behalf
Jira
Slack
Trello

Integrations Supported

Behalf
Jira
Slack
Trello

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

$25 per month
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

eTrusted

Company Location

Germany

Company Website

enterprise.etrusted.com

Company Facts

Organization Name

Frill

Company Location

United States

Company Website

frill.co

Categories and Features

Customer Feedback

Alerts / Notifications
Behavior Analytics
Bug Reports
Community Feedback Tools
Live Chat
Negative Feedback Management
Net Promoter Score (NPS)
Screenshot / Screen Capture
Surveys
User Testing Tools
Video Feedback
Visual Feedback Tools
Voice of the Customer (VoC)
Website Feedback

Categories and Features

Customer Feedback

Alerts / Notifications
Behavior Analytics
Bug Reports
Community Feedback Tools
Live Chat
Negative Feedback Management
Net Promoter Score (NPS)
Screenshot / Screen Capture
Surveys
User Testing Tools
Video Feedback
Visual Feedback Tools
Voice of the Customer (VoC)
Website Feedback

Product Roadmap

Collaboration
Content Import / Export
Diagramming
Drag & Drop
Feature Management
Milestone Tracking
Prioritization
Requirements Management
Workflow Management

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