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What is eTrusted?

Immerse yourself in the core of your brand by systematically collecting feedback at vital interaction points, whether they occur in digital spaces or face-to-face. Establishing a customer-centric culture becomes attainable through the practical insights gained from this feedback. By proactively managing such input and generating compelling content, you can profoundly impact your company’s reputation. Transactional feedback is generated when you request insights from individuals—like customers, vendors, or representatives—after they have interacted with your business. This important information can be gathered at multiple interaction points, such as during purchase confirmations, service calls, product deliveries, or checkout processes. Each feedback response is tied to someone who has truly engaged with your organization, thereby enriching the authenticity and significance of the insights collected. One of the primary benefits of transactional feedback is its ability to capture opinions at pivotal moments of change. Given that perceptions about your organization often shift in response to particular events, individuals are more likely to adjust their views accordingly. By recognizing and analyzing these shifts, you can more effectively tailor your strategies to meet customer expectations, ultimately improving service delivery and fostering stronger relationships. This ongoing dialogue not only enhances customer satisfaction but also opens avenues for future innovation within your offerings.

What is Project Echo?

Project Echo is a comprehensive platform designed for SaaS teams to collect and manage customer feedback, encompassing feature suggestions and bug notifications. It boasts a customizable feedback portal that can be set to public, private, or limited access, equipped with features such as voting, comments, duplicate detection, and board oversight tools. Teams can efficiently categorize requests, employ a user-friendly drag-and-drop roadmap, and issue changelog updates to keep contributors informed about new feature launches. The platform also facilitates embedded feedback gathering, supports custom domain configurations, and includes a REST API along with inbound and outbound webhooks, while integrating effortlessly with applications like Linear, Notion, Slack, and Tally. An additional advantage is its MCP server, which allows compatible AI clients, such as Claude and Cursor, to interact with requests, comments, and votes, as well as generate implementation prompts. Users can opt for a free plan that encompasses fundamental features like feedback collection, roadmap oversight, changelog creation, API access, and MCP capabilities, while the enhanced Pro plan introduces options for personalized branding and custom domains. Furthermore, Project Echo is designed to significantly improve the product development experience, ensuring that teams can effectively manage customer insights and optimize their feedback processes. By leveraging this platform, companies can foster stronger connections with their users and drive their innovation forward.

Media

Media

No images available

Integrations Supported

Integrations Supported

Claude
Claude Duet
Claude for Legal
Cursor
Model Context Protocol (MCP)
Notion
Slack

API Availability

API Availability

Has API

Pricing Information

Pricing not provided

Pricing Information

$29/month
The Free plan costs $0. Pro costs $29 per month or $290 per year. Pro adds a custom domain and removes Project Echo branding.
Free Version

Supported Platforms

SaaS

Supported Platforms

SaaS

Customer Service / Support

Web-Based Support

Customer Service / Support

Not specified

Training Options

Documentation Hub

Training Options

Documentation Hub

Company Facts

Organization Name

eTrusted

Company Location

Germany

Company Website

enterprise.etrusted.com

Company Facts

Organization Name

Project Echo

Date Founded

2025

Company Location

United States

Company Website

www.projectecho.io

Categories and Features

Customer Feedback

Not specified

Categories and Features

Customer Feedback

Not specified

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