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What is eWORDofMOUTH?

eWORDofMOUTH, often known as eWOM, is recognized as the leading cardless loyalty, referral, and rewards system tailored for national chains. This groundbreaking platform effortlessly connects with online ordering systems, mobile platforms, and point of sale technologies. By providing a robust, enterprise-level digital marketing solution, eWOM allows businesses to implement one-time coupon codes, automated loyalty initiatives, email and referral marketing, as well as sophisticated customer segmentation and analytics capabilities. Research from Harris Interactive indicates that an impressive 78% of Millennials favor brands offering loyalty or rewards programs over those that do not. In addition, the advanced features of eWOM significantly reduce obstacles for both consumers and store operators by eliminating the necessity for mobile app downloads, physical loyalty cards, account management, tablets, and complicated redemption processes, thereby improving the overall customer experience. This makes eWOM not only a valuable asset for enhancing customer engagement but also essential for businesses focused on improving retention strategies, ultimately driving sales growth and brand loyalty.

What is Pleasepoint?

Pleasepoint operates as a sophisticated machine learning platform designed to classify your CRM customers by forecasting their buying patterns, which allows you to customize your digital marketing strategies on a broad scale. As a premier predictive marketing tool, Pleasepoint enriches CRM systems with crucial insights into both client behavior and product performance, ultimately enhancing each customer's lifetime value. By categorizing clients based on their significance, you can create personalized interactions that drive higher conversion rates, optimize acquisition tactics, and strengthen customer loyalty. Our state-of-the-art Artificial Intelligence streamlines the identification of customer profiles by analyzing multiple factors, including shopping trends, brand allegiance, and purchase probability. Beyond this, Pleasepoint leverages AI to automatically distinguish customer segments according to their loyalty tiers, allowing for the detection of clients who may be slipping toward inactivity while also highlighting those who are becoming more engaged. This proactive strategy empowers you to develop customized communication plans for each customer group, ensuring that your marketing initiatives resonate with various audiences. Furthermore, this approach not only maximizes engagement and satisfaction but also enables continuous improvement in your marketing efforts.

Media

Media

Integrations Supported

Additional information not provided

Integrations Supported

Additional information not provided

API Availability

API Availability

Pricing Information

Pricing not provided

Pricing Information

Pricing not provided
Free Version

Supported Platforms

SaaS

Supported Platforms

SaaS

Customer Service / Support

Standard Support
Web-Based Support

Customer Service / Support

Standard Support
Web-Based Support

Training Options

Online Training

Training Options

Documentation Hub
On-Site Training

Company Facts

Organization Name

eWORDofMOUTH

Date Founded

2008

Company Location

United States

Company Website

www.ewordofmouth.com

Company Facts

Organization Name

Pleasepoint

Company Location

Spain

Company Website

pleasepoint.com/es/customer-intelligence

Categories and Features

Email Marketing

Customer Surveys
Dynamic Content
Landing Pages/Web Forms
Mobile Optimized Emails
Reporting/Analytics

Marketing Automation

Analytics / ROI Tracking
Customizable CTAs
Drip Campaigns
Dynamic Content
Sales Intelligence
Segmentation

Referral

Not specified

Categories and Features

Marketing Automation

Analytics / ROI Tracking
Content / Blogging Platform
Customizable CTAs
Drip Campaigns
Dynamic Content
Lead Scoring
Sales Intelligence
Search Marketing

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