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What is eXcediant?

eXcediant is a software company dedicated to addressing the specific needs of the land title industry. We aim to create cost-effective, powerful, and highly adaptable software designed to streamline consumer complaint tracking in compliance with ALTA Best Practice Pillar 7, along with providing a sophisticated sales CRM customized for title insurance agencies. With a combined experience of over two decades in technology and customer satisfaction within the land title realm, our software prioritizes the unique requirements of title agents. Our goal is to deliver a top-tier solution that empowers title agents to convert customer frustrations into positive experiences and satisfaction. Our state-of-the-art customer complaint management system is specifically designed to help your title agency flourish and excel, ensuring that your clients appreciate the ease and efficiency of eXcediant's offerings. We look forward to the chance to assist in your agency's expansion with our all-encompassing solution. By choosing eXcediant, you are not only managing complaints; you are also fostering stronger connections with your clientele, which ultimately leads to long-term success. In this way, we strive to contribute to the overall improvement of client-agent relationships within the industry.

What is Claimlane?

Claimlane provides a holistic approach to complaint management tailored for retailers. It fosters an effective system for resolving complaints that serves the interests of both customers and suppliers. Our goal is to turn negative interactions into positive outcomes, significantly boosting customer loyalty in the process. Recognizing that businesses aim to deliver outstanding customer service, even when difficulties arise, we strive to create memorable customer experiences that build lasting relationships and reinforce brand loyalty. Claimlane is dedicated to enabling companies to tackle complaints promptly while utilizing valuable insights to refine their products and positively impact the environment. Eliminate the stress of asking customers for accurate images, style specifics, or descriptions; our platform allows you to quickly access pertinent supplier guidelines related to any issue. You can efficiently track defective products and slow supplier responses while easily pinpointing problematic items. Moreover, we facilitate the quick resolution of claims concerning known defects or warranty challenges, ensuring both retailers and customers enjoy a seamless experience. This efficient method not only boosts operational productivity but also encourages ongoing enhancements in product offerings, ultimately benefiting all parties involved. By prioritizing both customer satisfaction and supplier efficiency, Claimlane sets a new standard in complaint management for the retail sector.

Media

Media

Integrations Supported

Additional information not provided

Integrations Supported

Additional information not provided

API Availability

Has API

API Availability

Has API

Pricing Information

$25 per month
Free Trial Offered?
Free Version

Pricing Information

$149 one-time payment
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

eXcediant

Company Location

United States

Company Website

www.excediant.com

Company Facts

Organization Name

Claimlane

Company Location

Denmark

Company Website

www.claimlane.com

Categories and Features

CRM

Calendar/Reminder System
Call Logging
Document Storage
Email Marketing
Internal Chat Integration
Lead Scoring
Marketing Automation Integration
Mobile Access
Quotes / Proposals
Segmentation
Social Media Integration
Task Management
Territory Management

Categories and Features

Customer Experience

Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis

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