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What is ebankIT?

ebankIT empowers banks and credit unions to provide a consistent, engaging, and user-friendly digital experience across mobile, web, and voice banking platforms, while also being prepared for any future channels that may emerge. This adaptability ensures that financial institutions remain competitive in an ever-evolving digital landscape.

What is Finn AI Chatbot?

Conversational AI for Financial Institutions. Customized conversational AI solutions tailored specifically for the banking industry, delivering effective customer service from the outset. Learn how clients in banking and credit unions are achieving success with chatbots. Amid the growing interest in chatbots, we will delve into the ways that various banks and credit unions are employing Finn AI’s specialized chatbots, which are expertly designed for the financial sector. These conversational AI chatbots, developed with the unique needs of banks and credit unions in mind, enable financial organizations to significantly improve their customer service offerings. Finn AI operates as an innovative chatbot, allowing banks and credit unions to streamline operations and enhance self-service functionalities with ease. Serving as the first point of contact for customer interactions, it reduces wait times and eases the strain on call centers, guaranteeing 24/7 service availability while supporting mid-sized banks in delivering the cutting-edge digital solutions necessary for success in a competitive market. Finn AI is provided as a fully managed service that includes software, operational oversight, and a continuously updated AI knowledge base derived from a network of financial institutions, ensuring that banks and credit unions stay ahead in customer service advancements. Additionally, this holistic strategy not only boosts efficiency but also fosters deeper customer engagement, paving the way for long-lasting relationships.

Media

Media

Integrations Supported

Fiserv
Glia
Jack Henry Business Banking
MX
Mambu
Unblu

Integrations Supported

API Availability

Has API

API Availability

Pricing Information

Pricing not provided

Pricing Information

Pricing not provided

Supported Platforms

SaaS
Android
iPhone
iPad
On-Prem

Supported Platforms

SaaS

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

24 Hour Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Online Training
On-Site Training

Company Facts

Organization Name

ebankIT Omnichannel Digital Banking Platform

Date Founded

2013

Company Location

Portugal

Company Website

www.ebankit.com

Company Facts

Organization Name

Finn AI

Date Founded

2014

Company Location

Canada

Company Website

www.finn.ai

Categories and Features

Banking

Compliance Tracking
Corporate Banking
Credit Card Management
Credit Union
Investment Banking
Multi-Branch
Online Banking
Private Banking
Retail Banking
Transaction Monitoring

Categories and Features

Conversational AI

Code-free Development
Intent Recognition
Multi-Languages
Omni-Channel
On-Screen Chats
Pre-configured Bot
Reusable Components
Speech Recognition
Virtual Assistant

Live Chat

Customizable Branding
Proactive Chat
Third Party Integration
Transfers / Routing

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