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What is empathy.co?

Empathy.co stands at the forefront of Commerce Search and Discovery, championing ethical practices in the retail sector. With a dedicated team of 200 developers and engineers, Empathy.co empowers retail brands to deliver outstanding and reliable shopping experiences. The Empathy Platform is leveraged by top companies to transform their search functionalities, providing not only quick and relevant search results but also flexibility and complete control over the user experience. Its microservices are specifically crafted to enhance customer intimacy and transparency. The conversational search engine boasts a language-agnostic architecture complemented by engaging UI components. Additionally, the platform is user-friendly and visually appealing, equipped with robust analytics and merchandising tools, including the Empathy Playboard. Esteemed brands such as Carrefour, Kroger, Inditex, and Vodafone place their trust in our innovative solutions, ensuring they remain competitive in a rapidly evolving market. This commitment to excellence and customer satisfaction sets Empathy.co apart in the industry.

What is CollectXpert?

CollectXpert offers an all-encompassing solution for overseeing the debt collection process, allowing businesses to manage collections from inception to completion. This platform effortlessly connects with both internal and external applications, driven by a sophisticated rule engine based on configuration. As the only Salesforce-native AppExchange product designed for enterprises of all sizes, CollectXpert delivers outstanding automation features, advanced segmentation options, and effective management tools that enhance cash flow, minimize manual tasks, and improve recovery rates, all while maintaining a strong commitment to customer empathy and compliance with regulations. - User-Friendly Customization: Create workflows, strategies, and rules without needing IT intervention. - Comprehensive Visibility: Quickly assess the status of any customer account. - Regulatory Adherence with Empathy: Guarantee compliance with collection regulations while prioritizing compassion. - Rapid Return on Investment: Drop Days Sales Outstanding (DSO) and improve recovery statistics. - Flexible for Growth: Ideal for teams ranging from mid-sized companies to large corporations. Contact us today to schedule a demonstration of our platform and see how it can provide value to your organization while enhancing your debt collection strategy. Experience the difference that CollectXpert can make in streamlining your financial processes.

Media

Media

Integrations Supported

MYOB
MuleSoft Anypoint Platform
SMS Broadcast
SMS-Magic
Salesforce
Salesforce Agentforce
Salesforce Agentforce Marketing
Salesforce Agentforce Service
Salesforce CPQ
Salesforce Data 360
Salesforce Einstein
Stripe
Twilio
Xero
Zuora

Integrations Supported

MYOB
MuleSoft Anypoint Platform
SMS Broadcast
SMS-Magic
Salesforce
Salesforce Agentforce
Salesforce Agentforce Marketing
Salesforce Agentforce Service
Salesforce CPQ
Salesforce Data 360
Salesforce Einstein
Stripe
Twilio
Xero
Zuora

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

From $199/month
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

empathy.co

Date Founded

2012

Company Location

Spain

Company Website

empathy.co

Company Facts

Organization Name

CollectXpert

Company Location

Australia

Company Website

collectxpert.com

Categories and Features

Categories and Features

Debt Collection

Agency Management
Auto Dialer
Automated Notices
Callback Scheduling
Client Management
Commission Management
Compliance Management
Contact Management
Credit Bureau Reporting
In-House Collections
Payment Plans
Transaction Management

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