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What is empathy.co?

Empathy.co stands at the forefront of Commerce Search and Discovery, championing ethical practices in the retail sector. With a dedicated team of 200 developers and engineers, Empathy.co empowers retail brands to deliver outstanding and reliable shopping experiences. The Empathy Platform is leveraged by top companies to transform their search functionalities, providing not only quick and relevant search results but also flexibility and complete control over the user experience. Its microservices are specifically crafted to enhance customer intimacy and transparency. The conversational search engine boasts a language-agnostic architecture complemented by engaging UI components. Additionally, the platform is user-friendly and visually appealing, equipped with robust analytics and merchandising tools, including the Empathy Playboard. Esteemed brands such as Carrefour, Kroger, Inditex, and Vodafone place their trust in our innovative solutions, ensuring they remain competitive in a rapidly evolving market. This commitment to excellence and customer satisfaction sets Empathy.co apart in the industry.

What is Fredhopper?

Fredhopper, a Crownpeak Technology solution, is a world-class AI-powered product discovery platform built for leading enterprise retailers and global fashion brands. It merges artificial intelligence with human merchandising expertise, giving brands full control over their storytelling while leveraging automation to scale performance. The platform delivers intelligent search, dynamic recommendations, and advanced merchandising tools that adapt to shopper intent in real time. Retailers benefit from measurable gains, including higher conversions, increased average order value, and significant reductions in manual merchandising workloads. Fredhopper’s Intelligent Merchandising capabilities allow brands to think globally while acting locally, tailoring experiences to regional trends, languages, and cultural nuances. Its AI Search ensures customers find products quickly, reducing missed searches and improving engagement across digital channels. Advanced Recommendations drive cross-sell and upsell opportunities, with algorithm flexibility that supports both built-in and custom models. Seamless integration with Shopify enables enterprise-grade discovery capabilities within modern ecommerce ecosystems. By combining scalable AI with hands-on brand control, Fredhopper empowers retailers to deliver personalized, high-performing shopping journeys that fuel sustainable ecommerce growth.

Media

Media

Integrations Supported

Comestri
FirstSpirit CMS
eStar

Integrations Supported

Comestri
FirstSpirit CMS
eStar

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

empathy.co

Date Founded

2012

Company Location

Spain

Company Website

empathy.co

Company Facts

Organization Name

Rezolve Ai

Date Founded

2016

Company Location

United Kingdom

Company Website

www.crownpeak.com/fredhopper/

Categories and Features

Categories and Features

eCommerce Personalization

A/B Testing
Abandoned Cart Email
Dynamic Pricing
Offers & Discounts Notifications
Personalized Site Navigation
Product Recommendations
Reporting / Analytics
Social Insights

Personalization

A/B Testing
Abandoned Cart Saver
Account Based Marketing
Behavioral Targeting
Campaign Segmentation
Content Analytics
Contextual Targeting
Customer Profiles
Experience Management
Recommendation Engine
Website Personalization

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