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What is empathy.co?

Empathy.co stands at the forefront of Commerce Search and Discovery, championing ethical practices in the retail sector. With a dedicated team of 200 developers and engineers, Empathy.co empowers retail brands to deliver outstanding and reliable shopping experiences. The Empathy Platform is leveraged by top companies to transform their search functionalities, providing not only quick and relevant search results but also flexibility and complete control over the user experience. Its microservices are specifically crafted to enhance customer intimacy and transparency. The conversational search engine boasts a language-agnostic architecture complemented by engaging UI components. Additionally, the platform is user-friendly and visually appealing, equipped with robust analytics and merchandising tools, including the Empathy Playboard. Esteemed brands such as Carrefour, Kroger, Inditex, and Vodafone place their trust in our innovative solutions, ensuring they remain competitive in a rapidly evolving market. This commitment to excellence and customer satisfaction sets Empathy.co apart in the industry.

What is Inbenta Search?

Enhance the accuracy of your results using the Inbenta Semantic Search Engine, which understands the underlying intent of customer questions. Being the most widely deployed self-service feature, present on 85% of websites, the ability to deliver the most relevant information can greatly elevate the overall customer experience on your platform. Inbenta Search consolidates data from a variety of customer relationship management systems, including Salesforce.com and Zendesk, along with other selected online resources. By utilizing Inbenta's advanced Symbolic AI and Natural Language Processing technologies, this sophisticated semantic search tool interprets user queries effectively, provides prompt and accurate responses, and contributes to lower support costs. Moreover, the integration of Inbenta’s Symbolic AI technology negates the necessity for extensive data training, enabling rapid setup and immediate benefits from the Inbenta Search engine. As a result, businesses can not only boost customer satisfaction but also optimize their operational expenditures in a streamlined manner, ultimately leading to a more efficient service delivery model.

Media

Media

Integrations Supported

Genesys Cloud CX
NICE Workforce Management (WFM)
NTT Cloud Communications
Salesforce
TCS BaNCS
Zendesk

Integrations Supported

Genesys Cloud CX
NICE Workforce Management (WFM)
NTT Cloud Communications
Salesforce
TCS BaNCS
Zendesk

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

empathy.co

Date Founded

2012

Company Location

Spain

Company Website

empathy.co

Company Facts

Organization Name

Inbenta

Date Founded

2005

Company Location

United States

Company Website

www.inbenta.com/en/products/search/

Categories and Features

Categories and Features

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