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What is ezTurns?

Are you looking for a simple queuing solution for your clientele? Consider ezTurns, an online queue management system that is both customizable and easy to use. Esteemed as one of the leading business applications, it offers a cost-effective and practical way to handle queues within your establishment. What could be more straightforward? You can easily set it up to project your queue display on any TV while managing it seamlessly from your smartphone or computer. Customers can check in via the kiosk screen, which allows them the freedom to leave while they wait for their turn. They will receive prompt updates on their smartphones without having to install any extra applications. Additionally, you can receive continuous enhancements that boost functionality and performance with minimal effort. This makes ezTurns an essential asset for contemporary business management, streamlining operations and improving customer satisfaction. In an age where efficiency is crucial, having such a tool at your disposal can truly transform how you engage with your customers.

What is Freevoice?

Freevoice emerges as a comprehensive solution for business communication, aimed at enhancing organizational efficiency. It features an advanced phone system that offers functionalities such as user portals for internal messaging, extensive call management options, text and fax capabilities, as well as custom call routing. The platform guarantees connectivity across various devices, including desk phones, softphones, and web browsers, while boosting local interaction by aligning your caller ID with the local area code of the dialed number. For call centers specifically, Freevoice provides a variety of tools designed to refine marketing efforts, oversee agents, and improve the customer experience overall. Its toolkit includes features such as automatic call distribution, call queuing, virtual hold options, dedicated agent portals, caller prioritization, and the capability to show local numbers. Moreover, it comes with in-depth reporting and analytics that deliver insights into agent performance, queue data, detailed call records, and visual wallboard displays for real-time monitoring. Additionally, the predictive dialer enables agents to make calls across multiple lines at once, further enhancing the efficiency of communication processes. This multifaceted approach ensures that businesses can operate smoothly and effectively, adapting to various communication needs.

Media

Media

Integrations Supported

HubSpot CRM
Salesforce

Integrations Supported

HubSpot CRM
Salesforce

API Availability

Has API

API Availability

Has API

Pricing Information

$9.99 per month
Free Trial Offered?
Free Version

Pricing Information

$5.90 per month
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

ezTurns

Company Location

Argentina

Company Website

www.ezturns.com

Company Facts

Organization Name

Freevoice

Company Location

United States

Company Website

www.freevoice.tech/

Categories and Features

Visitor Management

Alerts/Notifications
Badge Management
Document Management
ID Scan
Pre-Registration
Registration Management
Self Check-in
Visitor Tracking
Watch List

Categories and Features

Auto Dialer

Call Center Management
Call Recording
Call Reporting
Call Scripting
Lead Management
Power Dialer
Predictive Dialer
Preview Dialer
Progressive Dialer
Surveys

Business Phone Systems

Call Logging
Call Monitoring
Call Recording
Call Routing
Employee Directory
IVR / Voice Recognition
Mobile Access
Virtual Call Center
Web Conferencing

Call Center

Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics

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