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What is govDelivery?

With the growing expectation for smooth digital interactions, our all-encompassing communication platform allows for easy connections and engagement with citizens. You will have all the necessary tools at your disposal to communicate effectively with those interested in your offerings and motivate them to take action. Unlike other options available, Granicus stands out with an impressive network of 300 million citizen subscribers, enabling significant growth in audience reach and improved engagement. You can effortlessly send customized messages that take into account demographics, locations, interests, and various other factors. Enhance your citizen engagement tactics by sharing content across email, social media, and text messaging platforms with just a single click, making the process both efficient and streamlined. Additionally, we offer more than 150 ready-made integrations with well-known third-party systems and services, and we are capable of quickly developing new integrations to connect with niche systems as required. This adaptability guarantees that your communication strategies can evolve in response to the changing needs of your audience, ensuring that you remain relevant and effective. Ultimately, our solution empowers you to foster stronger relationships and drive meaningful interactions with the communities you serve.

What is Verint for Citizen Engagement?

Verint®'s Case Management Professional™ is a cloud-based platform designed to support Citizen Engagement and Contact Center as a Service (CCaaS) applications. In terms of Citizen Engagement, the platform streamlines customer and citizen interactions across both assisted and self-service channels, facilitating engagement with a wide array of city and local government services while promoting self-service opportunities to the fullest extent. It empowers users to significantly shift service delivery to self-service options in the most frequently utilized services, thereby improving the likelihood that service requests are fulfilled promptly. When it comes to CCaaS, Verint®'s Case Management Professional™ enhances the functionality of CCaaS desktops through intelligent scripting, allowing agents to efficiently log requests and resolve account issues from a unified desktop interface. Furthermore, the logged requests can be effectively monitored and managed in accordance with established service level agreements (SLAs), ensuring a consistent and high-quality service experience. This application ultimately aids customers in boosting their First Contact Resolution (FCR) rates, which is vital for customer satisfaction and operational efficiency.

Media

Media

No images available

Integrations Supported

Granicus
OpenCities
govAccess

Integrations Supported

Granicus
OpenCities
govAccess

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Granicus

Company Location

United States

Company Website

granicus.com/solution/govdelivery/

Company Facts

Organization Name

Verint

Date Founded

1994

Company Location

United States

Company Website

verint.com

Categories and Features

Categories and Features

Government

Budgeting & Forecasting
Code Enforcement
Compliance Management
Fixed Asset Management
Inventory Management
License Issuance
Permit Issuance
Purchasing & Receiving
Self Service Portal
Taxation & Assessment
Utility Billing
Work Order Management

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