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What is hc1?

Established with the mission of enhancing quality of life through exceptional care, the hc1 platform has emerged as a pioneer in bioinformatics focused on precision prescribing and testing. By harnessing the capabilities of a cloud-based system, the hc1 high-value care platform® effectively manages extensive live data sets, encompassing genomics and medication information, to deliver solutions that guarantee the correct patient receives the appropriate test and prescription. This innovative platform facilitates the optimization of diagnostic testing, prescribing practices, and overall patient care, impacting millions of individuals nationwide. To explore how hc1 is revolutionizing personalized care while minimizing waste for a multitude of health systems, diagnostic laboratories, and health plans, visit www.hc1.com for more information. Their dedication to advancing healthcare is evident in their commitment to improving outcomes for both patients and providers alike.

What is CareDesk?

Keona Health’s CareDesk is an AI-driven healthcare CRM platform built to transform patient access and streamline clinical workflows. It offers a centralized digital workspace where healthcare teams can manage patient interactions, access relevant data, and complete tasks efficiently. The platform integrates with existing healthcare systems such as EHR and practice management tools, ensuring seamless data flow. CareDesk supports omnichannel communication, including phone, web, mobile, and chat, allowing patients to connect through their preferred method. It includes intelligent decision support tools like automated scheduling, symptom screening, and nurse triage to improve care accuracy and efficiency. Guided workflows help staff follow standardized processes, reducing variability and minimizing errors. Automation features handle repetitive administrative tasks, freeing up time for healthcare professionals to focus on patient care. The platform also includes a patient self-service interface, enabling individuals to manage appointments, access information, and resolve issues independently. Knowledge management tools provide staff with scripts and resources to handle patient inquiries effectively. Comprehensive reporting and analytics allow organizations to monitor performance, track communication, and optimize workflows. CareDesk enables collaboration between agents and nurses within a single system, improving coordination and service quality. Its flexible design allows customization to meet the needs of different healthcare providers and specialties. The platform supports digital transformation by improving efficiency, reducing costs, and enhancing both patient and staff experiences.

Media

Media

No images available

Integrations Supported

Airside
Bigtincan
CGM LABDAQ

Integrations Supported

API Availability

API Availability

Pricing Information

Pricing not provided
Free Trial Offered?

Pricing Information

Pricing not provided

Supported Platforms

SaaS

Supported Platforms

SaaS

Customer Service / Support

Standard Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Not specified

Company Facts

Organization Name

hc1

Date Founded

2011

Company Location

United States

Company Website

hc1.com

Company Facts

Organization Name

Keona Health

Date Founded

2010

Company Location

United States

Company Website

www.keonahealth.com

Categories and Features

Assisted Living

Not specified

Bioinformatics

Not specified

Healthcare CRM

Marketing Automation
Patient Communications
Patient Management

Home Health Care

Not specified

Hospital Management

Accounting Integration
Appointment Management
Appointment Scheduling
Billing & Invoicing
In-Patient Management
Medical Billing
Out-Patient Management
Patient Records Management
Physician Management
Revenue Management

Patient Case Management

Activity Tracking
Assessment Notes
Billing & Invoicing
Calendar Management
Candidate Identification
Case List Management
HIPAA Compliant

Patient Management

Not specified

Categories and Features

Healthcare CRM

Not specified

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