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Ratings and Reviews 0 Ratings
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What is i2x?
i2x delivers immediate conversation analytics and coaching, enabling you to leverage your data to uncover the factors that contribute to your team's achievements and customer contentment, all powered by artificial intelligence. By implementing data-driven techniques, you can increase your sales and disseminate effective strategies within your team. Additionally, you can boost customer satisfaction by analyzing discussions to improve both agents and scripts. The platform facilitates the enhancement of agent-customer exchanges through A/B testing of different methods. With i2x, managers gain crucial insight into customer interactions, empowering agents to execute successful calls and ensuring customers receive outstanding service. Understanding the difficulties of regularly training agents, i2x serves as a tool to strengthen your agents' educational experiences, offering tailored training even when you're not available. Sales and customer service representatives can achieve a competitive advantage through i2x, enhancing their communication skills and promoting ongoing growth in their interactions. In today's fast-paced landscape, this tool is vital for sustaining excellent performance and ensuring customer satisfaction, making it an indispensable asset for any team striving for success. Furthermore, as businesses evolve, having access to sophisticated analytics will allow organizations to adapt their strategies effectively in response to changing customer needs.
What is Lumen Cloud Contact Center?
Deploying a sophisticated, cloud-oriented contact center can significantly improve customer interactions while also lowering costs. These customized solutions are crafted to meet your individual business needs, enabling a seamless shift from traditional, capital-intensive contact center frameworks to a more flexible cloud or hybrid model that strengthens customer loyalty and increases profitability. By opting for only the necessary services, you can eliminate large upfront expenditures, making the transition more financially manageable. Moreover, the system's design permits quick scaling to respond to varying call volumes, ensuring that your operations remain efficient. With the ease of partnering with a single provider that has over thirty years of industry experience, management becomes streamlined and effective. This strategy not only enhances omnichannel communication but also optimizes outbound sales initiatives and supports remote agents through a cohesive, cloud-based system. It boasts a resilient, carrier-grade network and a fully redundant setup, complemented by user-friendly interfaces that accommodate touch-tone and multilingual speech recognition. Additionally, it seamlessly integrates with common databases, CRM tools, and 42 varieties of private branch exchange systems, providing a well-rounded solution for all your customer service demands. This extensive feature set empowers your business not only to meet but to surpass customer expectations with remarkable efficiency, ultimately positioning you for long-term success.
Integrations Supported
Additional information not provided
Integrations Supported
Additional information not provided
API Availability
Has API
API Availability
Has API
Pricing Information
Pricing not provided.
Free Trial Offered?
Free Version
Pricing Information
Pricing not provided.
Free Trial Offered?
Free Version
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Company Facts
Organization Name
i2x GmbH
Company Location
Germany
Company Website
i2x.ai/
Company Facts
Organization Name
Lumen
Date Founded
2014
Company Location
United States
Company Website
www.lumen.com/en-us/communications/cloud-contact-center.html
Categories and Features
Call Center
Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics
Categories and Features
Call Center
Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics
Workforce Optimization (WFO)
Interaction Analytics
Liability Recording
Performance Management
Quality Management
Real-time Guidance
Reporting
Speech Analytics
Surveying
Workforce Management
eLearning