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Ratings and Reviews 0 Ratings
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i2x delivers immediate conversation analytics and coaching, enabling you to leverage your data to uncover the factors that contribute to your team's achievements and customer contentment, all powered by artificial intelligence. By implementing data-driven techniques, you can increase your sales and disseminate effective strategies within your team. Additionally, you can boost customer satisfaction by analyzing discussions to improve both agents and scripts. The platform facilitates the enhancement of agent-customer exchanges through A/B testing of different methods. With i2x, managers gain crucial insight into customer interactions, empowering agents to execute successful calls and ensuring customers receive outstanding service. Understanding the difficulties of regularly training agents, i2x serves as a tool to strengthen your agents' educational experiences, offering tailored training even when you're not available. Sales and customer service representatives can achieve a competitive advantage through i2x, enhancing their communication skills and promoting ongoing growth in their interactions. In today's fast-paced landscape, this tool is vital for sustaining excellent performance and ensuring customer satisfaction, making it an indispensable asset for any team striving for success. Furthermore, as businesses evolve, having access to sophisticated analytics will allow organizations to adapt their strategies effectively in response to changing customer needs.
What is Nural Service?
Nural's Service Management Software serves as an all-encompassing solution designed to enhance and simplify service operations. It offers an array of effective tools for task management, performance tracking, and boosting customer satisfaction. By optimizing your service management workflows, you can significantly increase efficiency and drive better outcomes for your organization. Additionally, the software's user-friendly interface ensures that both staff and customers can easily navigate the system, leading to a more seamless experience overall.
Media
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Integrations Supported
Additional information not provided
Integrations Supported
Additional information not provided
API Availability
Has API
API Availability
Has API
Pricing Information
Pricing not provided.
Free Trial Offered?
Free Version
Pricing Information
$350
Free Trial Offered?
Free Version
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Company Facts
Organization Name
i2x GmbH
Company Location
Germany
Company Website
i2x.ai/
Company Facts
Organization Name
Nural
Date Founded
2020
Company Location
India
Company Website
nuraltech.com
Categories and Features
Call Center
Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics
Categories and Features
Customer Service
Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management