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features
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What is iFeedback?

Collect feedback through both digital and physical means by installing a dedicated iFEEDBACK® terminal at your venue or by leveraging iFEEDBACK® features on your site. By identifying and addressing negative reviews quickly, you can manage all feedback effectively through the iFEEDBACK® Helpdesk, where you can initiate tickets and campaigns for both customers and staff. Effortlessly connect with services like Google, Facebook, and Tripadvisor to tackle feedback instantly, ensuring that ticket creation is automated and your CRM operates efficiently. This organized methodology not only enhances your operational productivity but also elevates your ratings, resulting in a boost in sales with little effort. Display your ratings to potential customers to foster trust and simultaneously enhance conversion rates for reservations and purchases. The service is designed to accommodate businesses of any scale, allowing for straightforward collection of offline feedback via our portable terminals equipped with authentic iPads. Additionally, you can oversee reviews from your business and various online platforms through a single, intuitive interface, simplifying the task of upholding a strong reputation. This comprehensive system ensures that you're always in tune with customer sentiment, enabling continuous improvement and a greater overall customer experience.

What is Ticket Booking System?

e-availability's Ticketing system is an ideal choice for any organization that depends on ticket sales, whether for events aimed at NHS enhancements or a whimsical visit to Santa's Grotto! This adaptable system can be seamlessly incorporated into your website or operated through a dedicated link, enabling customers to effortlessly search for and buy tickets online. Upon booking, automatic confirmations are dispatched via email to both you and your patrons. Furthermore, staff can designate specific time slots and impose attendee limits while also adding promotional offerings for special events. The system boasts extensive reporting capabilities, including daily sales figures and lists of attendees. Additionally, reservations made via phone can be conveniently entered into the system, and staff members can modify or cancel existing bookings as needed. There's also an integrated option for customer feedback, allowing you to send automated emails the day after an event, requesting feedback through replies, encouraging reviews on social media platforms like Facebook or TripAdvisor, or offering discounts and coupons as incentives. This efficient approach not only boosts customer satisfaction but also aids businesses in collecting crucial insights for their future events, ensuring continuous improvement and engagement. Embracing such a system can significantly enhance the overall ticketing experience for both organizers and attendees alike.

Media

Media

Integrations Supported

Additional information not provided

Integrations Supported

Additional information not provided

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

BHM Media Solutions

Date Founded

2008

Company Location

Germany

Company Website

www.ifeedback.de/en/

Company Facts

Organization Name

e-availability

Company Website

www.e-availability.com

Categories and Features

Survey

Custom Survey URLs
Data Analysis Tools
Email Marketing
Mobile Survey
Offline Response Collection
Paper Survey
Question Branching
Question Library
Site Intercept Survey
Skip Logic
Supports Audio / Images / Video

Categories and Features

Ticketing

Barcode / Ticket Scanning
Box Office Management
Concessions Management
Customer Database
Event Management
Fundraising Management
General Admission
Kiosk Ticketing
Mobile Ticketing
Online Ticketing
Onsite Ticketing
POS
Print-at-Home
Reserved Seating
Season Tickets
Ticket Brokering
VIP & Discount Tickets

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