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What is iHelix?

iHelix Hospital acts as a holistic platform that guarantees uninterrupted access to patient data across various care environments, enabling healthcare professionals to deliver the highest standard of care. Designed specifically for smaller community hospitals, large medical clinics, and long-term care facilities, the iHelix Hospital system features a variety of distinct yet interconnected components, including an advanced electronic medical record (EMR) system. This technological infrastructure empowers our clients to create customized health information systems that are both budget-friendly and tailored to meet their specific IT demands. Additionally, our iHelix Hospital offerings come in two different formats – either as an in-house server or a web-based ASP model – allowing clients to choose the option that best suits their operational strategies. As a state-of-the-art, fully integrated hospital information system, iHelix Hospital provides healthcare organizations with a comprehensive suite of tools designed to optimize hospital management, enhance clinical workflows, and facilitate patient administration. The ultimate goal of this innovative solution is to revolutionize healthcare delivery for providers while also improving the experience for patients. By leveraging such advanced technology, iHelix Hospital paves the way for a more efficient and effective healthcare ecosystem.

What is BMC HelixGPT?

BMC HelixGPT is an advanced generative and agentic AI platform that modernizes IT service and operations management by automating tasks that previously required human expertise. It deploys intelligent, autonomous agents that converse naturally with users, resolve requests, surface insights, and recommend remediation steps across ITSM and ITOM environments. The platform enhances operational resilience by evaluating change risks, detecting vulnerabilities, and clustering incidents to identify systemic issues before they escalate. Its AI-driven conversation models provide accurate, context-rich responses that improve self-service effectiveness and reduce ticket load. HelixGPT empowers organizations to build custom agents tailored to departmental needs, enabling scalable automation without specialized development skills. By curating operational data and knowledge automatically, it accelerates reporting, enhances troubleshooting, and drives faster resolutions. The platform supports deployment on-premises or across multiple clouds, giving enterprises the flexibility to align with their existing AI provider such as OpenAI, Microsoft, or Google. HelixGPT also ensures humans stay in control, blending autonomous support with guided oversight to maintain service quality and compliance. With its ability to reduce toil, streamline workflows, and proactively manage risk, the platform significantly lowers operational costs while increasing IT productivity. Ultimately, BMC HelixGPT enables enterprises to modernize ServiceOps, deliver better user experiences, and innovate at the speed of AI.

Media

Media

Integrations Supported

BMC AMI Ops Automation for Capping
BMC Helix Business Workflows
BMC Helix Digital Workplace
BMC Helix Operations Management
Microsoft Teams
NovelVox Agent Accelerator
Skype
Slack

Integrations Supported

BMC AMI Ops Automation for Capping
BMC Helix Business Workflows
BMC Helix Digital Workplace
BMC Helix Operations Management
Microsoft Teams
NovelVox Agent Accelerator
Skype
Slack

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Sajix

Date Founded

2004

Company Location

United States

Company Website

www.sajix.com/ihelix.php

Company Facts

Organization Name

BMC Software

Date Founded

1980

Company Location

United States

Company Website

www.helixops.ai/products/helixgpt.html

Categories and Features

Electronic Medical Records (EMR)

Appointment Management
Charting
Compliance Tracking
E-Prescribing
E/M Coding
HIPAA Compliant
Handwriting Recognition
Integrated Telehealth
MIPS Certified
Meaningful Use Certified
ONC-ATCB Certified
Patient Portal
Self Service Portal
Voice Recognition

Hospital Management

Accounting Integration
Appointment Management
Appointment Scheduling
Bed Management
Billing & Invoicing
Claims Management
In-Patient Management
Inventory Management
Medical Billing
Out-Patient Management
Patient Records Management
Physician Management
Policy Management
Revenue Management

Medical Practice Management

Claims Management
E-Prescribing
EMR / EHR
HIPAA Compliant
Insurance Eligibility Verification
Inventory Management
Multi-Office
Multi-Physician
Patient Billing
Patient Portal
Patient Records
Patient Registration
Patient Scheduling
Physician Scheduling

Medical Scheduling

Appointment Management
Billing & Invoicing
Drag & Drop
Facility Scheduling
Multi-Location
No-Show Tracking
On Call Scheduling
Patient Records
Patient Scheduling
Physician Management
Recurring Appointments
Self Service Portal
Staff Scheduling

Categories and Features

Chatbot

Call to Action
Context and Coherence
Human Takeover
Inline Media / Videos
Machine Learning
Natural Language Processing
Payment Integration
Prediction
Ready-made Templates
Reporting / Analytics
Sentiment Analysis
Social Media Integration

Conversational AI

Code-free Development
Contextual Guidance
For Developers
Intent Recognition
Multi-Languages
Omni-Channel
On-Screen Chats
Pre-configured Bot
Reusable Components
Sentiment Analysis
Speech Recognition
Speech Synthesis
Virtual Assistant

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