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What is iLCLP?

Our innovative services for detecting and removing postal addresses are tailored to improve the accuracy of your address lists through a dependable and efficient approach. We have crafted an all-encompassing CLP infrastructure that integrates all essential features, guaranteeing a resilient system. The multilingual architecture provides secure access to and extraction of information from individual database tables and views. With over ten years of industry experience, IdentLogic Systems leads the market by offering trustworthy enterprise solutions that are implemented rapidly. By creating distinct customer identities, we enable a unified customer view, which is vital for effective Master Data Management. Before entering the data warehousing phase, it's essential to consolidate data, which can significantly lower expenses by eliminating duplicates ahead of any processing. This consolidation process also refines marketing strategies by reducing noise through the combination of diverse lists sourced both internally and externally. Furthermore, our fraud detection systems proactively prevent the reprocessing of duplicate claims, while our criminal detection mechanisms ensure that individuals remain off restricted lists, thereby bolstering overall data integrity. With these robust capabilities, businesses can achieve a more efficient and organized data management framework, ultimately leading to improved operational outcomes.

What is Khoros CX Insights?

Khoros CX Insights provides a comprehensive solution that empowers organizations to gain a cohesive and actionable understanding of their clientele, which in turn helps in crafting outstanding customer experiences. This platform effortlessly integrates with multiple customer communication avenues, offering a unified perspective on all customer interactions and input while standardizing and organizing the data for in-depth analysis of the customer experience. It compiles insights from a variety of customer engagement platforms and categorizes each interaction using a framework specifically designed to meet the unique needs of the organization. Users are able to visualize data at the level of individual interactions within a single interface, making insights readily available across the entire organization. By adopting a customer-focused strategy, businesses can conveniently access and review all customer communications from one centralized hub. In the current multi-channel landscape, it is crucial for companies to remain responsive to feedback from every available source, as the practice of selective listening is no longer sustainable. Ultimately, leveraging extensive insights enables organizations to enhance their service to customers and significantly improve overall satisfaction, fostering long-term loyalty. Furthermore, this holistic approach not only benefits customer relations but also drives strategic decision-making within the business.

Media

Media

Integrations Supported

Khoros

Integrations Supported

Khoros

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

IdentLogic Systems

Date Founded

2003

Company Location

India

Company Website

www.identlogic.com

Company Facts

Organization Name

Khoros

Date Founded

2019

Company Location

United States

Company Website

khoros.com/platform/insights

Categories and Features

Customer Loyalty

CRM
Corporate Memberships
Customer Activity Tracking
Discount Management
Gift Card System
Loyalty Card System
Member Portal
Membership Management
No-Card Loyalty System
Referral Tracking
Rewards Management

Categories and Features

Customer Experience

Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis

Customer Loyalty

CRM
Corporate Memberships
Customer Activity Tracking
Discount Management
Gift Card System
Loyalty Card System
Member Portal
Membership Management
No-Card Loyalty System
Referral Tracking
Rewards Management

Customer Satisfaction

360 Degree Feedback
Analytics
Call Reporting
Complaint Monitoring
Feedback Collection
Survey Management

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