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What is iLab Core Facility Management?

The management software developed by iLab is tailored to streamline operations and cut expenses for core staff, administrators, and researchers. This software effectively meets the varied needs of shared resource facilities, bolstering the efficiency of each core while allowing organizations to optimize their investment in core activities. With iLab’s robust and user-friendly workflow, users can easily manage their requests. The interface is designed for simplicity, facilitating smooth reservations through effective scheduling of resources. Moreover, the platform provides powerful reporting features that give users the ability to retrieve and analyze business intelligence data related to usage patterns, requests, and billing. In addition, its uncomplicated billing system ensures accurate accounting and prompt payments through its invoicing module, making financial transactions seamless. This comprehensive approach not only boosts operational efficiency but also empowers institutions to improve their core functionalities significantly, ultimately leading to better resource management across the board. By leveraging iLab’s capabilities, organizations can achieve enhanced productivity and cost-effectiveness in their core operations.

What is The Service Manager?

Developed by Shining Brow Software, The Service Manager stands out as a state-of-the-art platform that provides organizations of any scale with exceptional control over their field service operations and job costing capabilities. Specifically designed for businesses engaged in the installation, support, servicing, and upkeep of assets, The Service Manager equips users with the tools to efficiently manage customer information, monitor service histories, coordinate and allocate tasks, track expenses, manage service contracts, create estimates, issue invoices, and undertake various other essential functions. Its primary features include preventative maintenance, contract management, service order tracking, quote generation, visual dispatching, and streamlined resource scheduling, offering a holistic approach to service management. This software not only boosts operational effectiveness but also enables teams to provide outstanding customer service, making it an invaluable asset for businesses aiming to improve their service delivery. Additionally, it helps in fostering stronger relationships with clients by ensuring that their needs are met in a timely and organized manner.

Media

Media

Integrations Supported

Additional information not provided

Integrations Supported

Additional information not provided

API Availability

API Availability

Pricing Information

Pricing not provided

Pricing Information

$795.00/one-time

Supported Platforms

SaaS

Supported Platforms

SaaS
Windows

Customer Service / Support

Standard Support
Web-Based Support

Customer Service / Support

Standard Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training

Training Options

Not specified

Company Facts

Organization Name

Agilent Technologies

Date Founded

1999

Company Location

United States

Company Website

www.agilent.com/en/service/laboratory-services/lab-operations-management/core-facilities-management

Company Facts

Organization Name

Shining Brow Software

Date Founded

2003

Company Location

United States

Company Website

www.shiningbrowsoftware.com

Categories and Features

Facility Management

Equipment Management
Facility Scheduling
Inventory Control

Resource Scheduling

Not specified

Categories and Features

Field Service Management

Billing & Invoicing
Contact Database
Customer Database
Inventory Management
Payment Collection in the Field
Scheduling
Service History Tracking
Time Clock
Work Order Management

Resource Scheduling

Not specified

Service Dispatch

Billing & Invoicing
Call Center Management
Customer Database
Job Management
Job Tracking
Scheduling
Service History Tracking
Work Order Management

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