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What is iLost for Business?

iLost for Business, an innovative SaaS platform, is transforming the management of lost and found items for organizations. By streamlining the reporting of lost items and simplifying the claims process, iLost is changing the way businesses interact with their customers regarding lost property. Users can quickly report lost belongings, manage online claims seamlessly, and arrange for handovers to either themselves or a courier, facilitating a direct and efficient process. Moreover, the platform ensures that the shipping logistics are simplified; customers can either retrieve their lost items in person or arrange for delivery by booking and paying for shipment through the service. Once the arrangements are made, a courier will handle the pickup from the business, making it incredibly convenient for everyone involved. This revolutionary system allows organizations to transform a traditionally cumbersome process into a streamlined, fast, and user-friendly experience, all while saving precious time for their staff. iLost for Business automates various administrative tasks and generates comprehensive reports to keep businesses informed. Furthermore, customers have the flexibility to search for their lost items 24/7 from any device, be it a smartphone, tablet, or desktop. With iLost's extensive support for organizations, businesses can enhance their customer service, ensuring that they stand out in their commitment to assisting patrons in recovering their belongings. Through these advancements, iLost not only improves operational efficiency but also elevates the overall customer experience.

What is Thulium?

Your team consistently engages with a variety of data sources, including contact history, dashboards, wallboards, and reports. Data-driven support effectively addresses the needs of customers, ensuring that everyone on the team understands their roles without any miscommunication. The customer service program serves as a means to disseminate information within the team, eliminating any chances of work duplication. With advanced reporting capabilities and control over key performance indicators (KPIs), you can capture leads from your website through proactive chat and callback features. A virtual call center provides sophisticated functions that enhance sales opportunities while allowing for the organization of the after-sales process. Thulium stands out for its user-friendly interface, straightforward configuration, rapid implementation, and reliable support. We specialize in developing contact center software, and it's crucial that users know how to navigate it effectively. The extensive integrations and rich API ensure that the Thulium contact center system seamlessly fits into your existing tool ecosystem. By automating repetitive tasks, you can focus on more strategic efforts, ensuring that 100% of calls are returned. This efficiency enables you to increase the volume of phone calls and promptly connect clients with the appropriate consultants, ultimately enhancing the overall customer experience. In this way, you will foster stronger relationships with your clients and drive greater success for your organization.

Media

Media

Integrations Supported

CREDITONLINE
EasyPost
GitHub
Google
Microsoft Entra ID
Shippo
Zowie

Integrations Supported

CREDITONLINE
EasyPost
GitHub
Google
Microsoft Entra ID
Shippo
Zowie

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

$26.38/month/user
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

iLost

Date Founded

2013

Company Location

The Netherlands

Company Website

ilost.co/business

Company Facts

Organization Name

Thulium

Date Founded

2006

Company Location

Poland

Company Website

thulium.com

Categories and Features

Lost and Found

Access Control
Automatic Matching
Category Management
Claims Management
Cross-Database Search
Document Management
Historical Reporting
Image Recognition
Inventory Management
Self Service Portal
Shipping Management
Unclaimed Items Management

Categories and Features

Call Center

Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics

Help Desk

Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management

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