Ratings and Reviews 0 Ratings

Total
ease
features
design
support

This software has no reviews. Be the first to write a review.

Write a Review

Ratings and Reviews 0 Ratings

Total
ease
features
design
support

This software has no reviews. Be the first to write a review.

Write a Review

Alternatives to Consider

  • Intelex Reviews & Ratings
    193 Ratings
    Company Website
  • eMaint CMMS Reviews & Ratings
    920 Ratings
    Company Website
  • RaimaDB Reviews & Ratings
    12 Ratings
    Company Website
  • PBRS Power BI Reports Distribution Reviews & Ratings
    12 Ratings
    Company Website
  • DATABASICS Time & Expense Reviews & Ratings
    7,251 Ratings
    Company Website
  • DbVisualizer Reviews & Ratings
    593 Ratings
    Company Website
  • Google Cloud SQL Reviews & Ratings
    554 Ratings
    Company Website
  • Highcharts Reviews & Ratings
    122 Ratings
    Company Website
  • D&B Connect Reviews & Ratings
    189 Ratings
    Company Website
  • SBS Quality Management Software Reviews & Ratings
    7 Ratings
    Company Website

What is iVAC?

Genesis iVAC combines powerful database information retrieval functionalities with flexible plotting and report generation capabilities. This all-encompassing data and knowledge management solution is designed to perform data quality assessments, enable data manipulation, and assimilate various databases seamlessly. Once the data is refined, it opens the door to a variety of analytical opportunities, providing crucial insights for business intelligence. As an integrated tool, Genesis iVAC reveals the hidden potential of your data, making it adaptable to diverse database environments. Its compatibility with most popular reporting systems, along with the ability to customize for others, significantly enhances user interaction. By maximizing the utility of existing data, it supports more strategic management decisions. Furthermore, the web-enabled dashboard feature allows users to monitor data from remote locations, enhancing accessibility and collaboration. This capability not only streamlines workflows but also promotes a more informed decision-making process among team members, ultimately driving better business outcomes.

What is InteractionSync?

To deliver exceptional customer experiences, it is crucial for contact center representatives to possess a thorough and unified understanding of omnichannel engagement. InteractionSync for Genesys Cloud provides this essential capability, enabling agents to deliver outstanding service swiftly, effectively, and consistently. A successful strategy for creating a comprehensive customer experience necessitates the integration of key systems, including your CRM and contact center operations. By utilizing InteractionSync for Genesys Cloud, agents obtain a cohesive view of omnichannel interactions within Microsoft Dynamics 365, which continuously improves customer experiences through both speed and quality. This solution simplifies navigation and reduces the number of keystrokes required to access customer information, consequently allowing agents to save valuable time. Moreover, features such as intelligent screen pops and the automatic creation of Dynamics 365 activities significantly enhance operational efficiency, enabling agents to concentrate more on customer interactions rather than on administrative duties. Ultimately, this integration not only elevates agent productivity but also plays a vital role in enhancing overall customer satisfaction, leading to a more engaged and loyal clientele. As a result, organizations can foster stronger relationships with their customers, contributing to long-term success and growth.

Media

Media

Integrations Supported

Integrations Supported

Flip
Genesys Cloud CX
Microsoft 365
Microsoft Dynamics 365
Zoom Phone

API Availability

API Availability

Pricing Information

Pricing not provided

Pricing Information

Pricing not provided

Supported Platforms

SaaS

Supported Platforms

SaaS
Windows

Customer Service / Support

Web-Based Support

Customer Service / Support

Standard Support
Web-Based Support

Training Options

Documentation Hub

Training Options

Documentation Hub
Webinars
On-Site Training

Company Facts

Organization Name

Genesis Petroleum Technologies

Date Founded

2005

Company Location

Australia

Company Website

www.genesispetroleum.com.au/products-solutions/

Company Facts

Organization Name

TTEC Digital

Company Location

United States

Company Website

ttecdigital.com/solutions/interactionsync

Categories and Features

Oil and Gas

Not specified

Categories and Features

Sales Force Automation

Call Management

Popular Alternatives

GENESIS64 Reviews & Ratings

GENESIS64

Iconics

Popular Alternatives

PureSocial Reviews & Ratings

PureSocial

Sixbell
vInteract Reviews & Ratings

vInteract

Voxai Solutions
Genesis Clinical Lifecycle Management Reviews & Ratings

Genesis Clinical Lifecycle Management

Genesis Automation Healthcare
GENESYS Reviews & Ratings

GENESYS

Vitech Corporation