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features
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What is iVAC?

Genesis iVAC combines powerful database information retrieval functionalities with flexible plotting and report generation capabilities. This all-encompassing data and knowledge management solution is designed to perform data quality assessments, enable data manipulation, and assimilate various databases seamlessly. Once the data is refined, it opens the door to a variety of analytical opportunities, providing crucial insights for business intelligence. As an integrated tool, Genesis iVAC reveals the hidden potential of your data, making it adaptable to diverse database environments. Its compatibility with most popular reporting systems, along with the ability to customize for others, significantly enhances user interaction. By maximizing the utility of existing data, it supports more strategic management decisions. Furthermore, the web-enabled dashboard feature allows users to monitor data from remote locations, enhancing accessibility and collaboration. This capability not only streamlines workflows but also promotes a more informed decision-making process among team members, ultimately driving better business outcomes.

What is PureSocial?

Elevate your Genesys Contact Center by integrating social media and digital messaging through PureSocial, a cloud-based solution designed to deliver a comprehensive omnichannel experience. This integration significantly enhances the capabilities of your current Contact Center, expanding its functionality to meet evolving customer needs. By utilizing advanced features, you can improve customer satisfaction levels and increase agent productivity. PureSocial enables you to effortlessly incorporate platforms such as Twitter, Facebook, Instagram, YouTube, LinkedIn, Messenger, SMS, and WhatsApp in less than a day, all achieved with just a few clicks within the Genesys Cloud interface. This rapid integration not only streamlines your operations but also empowers your organization to maintain strong connections with customers across multiple channels, fostering a contemporary and agile communication strategy that adapts to their preferences. Ultimately, this positions your business to thrive in an increasingly digital landscape.

Media

Media

No images available

Integrations Supported

Facebook
Facebook Messenger
Genesys Cloud CX
Instagram
LinkedIn
WhatsApp
X (Twitter)

Integrations Supported

Facebook
Facebook Messenger
Genesys Cloud CX
Instagram
LinkedIn
WhatsApp
X (Twitter)

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Genesis Petroleum Technologies

Date Founded

2005

Company Location

Australia

Company Website

www.genesispetroleum.com.au/products-solutions/

Company Facts

Organization Name

Sixbell

Date Founded

1989

Company Location

Chile

Company Website

www.puresocial.cx/en/

Categories and Features

Oil and Gas

Compliance Management
Equipment Management
Inventory Management
Job Costing
Logistics Management
Maintenance Management
Material Management
Project Management
Resource Management
Scheduling
Work Order Management

Categories and Features

Customer Communications Management

Batch Communications
Chat / Messaging
Content Management
Email Distribution
Interactive Content
Multi-Channel Communications
On-Demand Communications
Personalization
Print Management
Template Management
Video Content

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