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What is iX Hello?

iX Hello offers a no-code, ready-to-use solution that can be implemented throughout an organization in mere minutes, facilitating the development of AI-driven virtual assistants for virtually any employee or customer interaction scenario. It caters to a wide range of applications, including chatbots for customer service, productivity aids for employees, and quick translation services, all aimed at boosting efficiency and fostering significant engagement with customers through diverse communication channels. Additionally, iX Hello provides secure integration with numerous data repositories and enterprise applications, helping to optimize workflows and enhance the overall quality of work while maintaining a secure and brand-consistent environment. This seamless integration allows businesses to focus on their core objectives while leveraging AI to improve service delivery.

What is Upscope?

Now you have the ability to view your users' screens in real time, making the onboarding process smoother and more effective. Upscope cobrowsing is an innovative tool for interactive screen sharing that requires no downloads, aimed at enhancing user support and onboarding experiences. 1. With just one click, you can observe exactly what your user is experiencing. 2. You have the capability to navigate and interact on their screen using your own mouse. 3. This feature can be utilized instantly during live chat sessions or while on a phone call with the user. It also integrates effortlessly with platforms like Intercom, Zendesk, and Olark, along with your current phone system, ensuring a seamless experience across various channels. This functionality not only improves user satisfaction but also enhances the efficiency of support teams by facilitating real-time collaboration.

Media

Media

Integrations Supported

Integrations Supported

Freshchat
Intercom
LiveChat
Salesforce
WhosOn
Zendesk

API Availability

API Availability

Pricing Information

Pricing not provided

Pricing Information

$18 per user per month
Free Trial Offered?

Supported Platforms

SaaS

Supported Platforms

SaaS

Customer Service / Support

Standard Support
Web-Based Support

Customer Service / Support

Standard Support
Web-Based Support

Training Options

Documentation Hub
Online Training
On-Site Training

Training Options

Documentation Hub
Online Training

Company Facts

Organization Name

Concentrix

Company Location

United States

Company Website

www.concentrix.com/ix-hello/

Company Facts

Organization Name

Upscope

Date Founded

2016

Company Location

United Kingdom

Company Website

upscope.io

Categories and Features

AI Assistants

Not specified

Categories and Features

Co-Browsing

Not specified

Remote Support

Diagnostic Tools
Screen Sharing
Session Transfer

Screen Sharing

Desktop / Browser Sharing

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