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What is ibi iWay Service Manager?

iWay Service Manager (iSM) acts as a comprehensive integration solution that ensures quick access to accurate and timely information across multiple systems, processes, and stakeholders, thereby facilitating exceptional interoperability among diverse data sources. This platform empowers users to create strong and reusable business services based on existing applications, encouraging smooth application integration within a secure and scalable environment. iSM supports a wide variety of connectors, which allows for the integration of numerous services, including real-time, batch, streaming, structured and unstructured data, as well as sources from the cloud, blockchain applications, big data, social media, and machine-generated content. Its advanced transformation capabilities enable workflows to transmit and receive messages in various formats such as JSON, XML, SWIFT, EDI, and HL7, thereby enhancing both flexibility and user experience. Additionally, the platform offers RESTful API support for RAML, Swagger, and Open API, which speeds up access to crucial callable services, ultimately boosting operational efficiency and reducing response times. Through harnessing these powerful features, organizations can significantly improve their integration processes, fostering enhanced agility and more strategic decision-making, which ultimately positions them for future growth.

What is Jitterbit?

Jitterbit Harmony is an AI-powered integration and automation platform designed to serve as the operational backbone for modern enterprises. It unifies integration, workflow automation, API management, low-code app development, and EDI within a single ecosystem. Powered by a layered AI architecture, Harmony embeds accountable AI agents and intelligent assistants into every stage of business automation. Organizations can seamlessly connect thousands of SaaS, cloud, and on-premise applications using pre-built connectors and intuitive drag-and-drop tools. This accelerates digital transformation initiatives across industries including healthcare, manufacturing, retail, transportation, higher education, and life sciences. Harmony supports mission-critical processes such as order-to-cash, order-to-fulfillment, purchasing automation, and employee expense management. The platform also enables teams to build custom business applications quickly through its low-code App Builder environment. With enterprise-grade security and governance controls, it ensures scalable, compliant automation across complex IT landscapes. The Harmony AI Bundle enhances capabilities further by offering pre-built AI agents, AI assistants, and dedicated professional services for successful implementation. Recognized three consecutive times as #1 in G2’s Enterprise iPaaS Implementation Index, Jitterbit demonstrates strong customer satisfaction and rapid time to go-live. Trusted by global brands like CVS Health, Ericsson, Walmart, and Rolls Royce, Harmony delivers proven enterprise performance. By combining integration, automation, and AI-driven intelligence into one cohesive platform, Jitterbit Harmony empowers organizations to modernize operations with confidence and accountability.

Media

Media

Integrations Supported

Adobe Acrobat
BigCommerce
CLOVER CollectIT
Catalyst
Centaur TBMS
FairCom DB
FairCom EDGE
Jira
MYOB
NetSuite
Propel
RAML
Salesforce
Semarchy xDM
Service Geeni
ServiceNow
Shopify
Swagger
Zendesk
ibi Data Intelligence

Integrations Supported

Adobe Acrobat
BigCommerce
CLOVER CollectIT
Catalyst
Centaur TBMS
FairCom DB
FairCom EDGE
Jira
MYOB
NetSuite
Propel
RAML
Salesforce
Semarchy xDM
Service Geeni
ServiceNow
Shopify
Swagger
Zendesk
ibi Data Intelligence

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Cloud Software Group

Date Founded

2022

Company Location

United States

Company Website

www.ibi.com/products/ibi-iway-service-manager

Company Facts

Organization Name

Jitterbit

Date Founded

2003

Company Location

United States

Company Website

www.jitterbit.com

Categories and Features

Categories and Features

API Management

API Design
API Lifecycle Management
Access Control
Analytics
Dashboard
Developer Portal
Testing Management
Threat Protection
Traffic Control
Version Control

Business Process Management

Access Controls / Permissions
Alerts / Notifications
Business Process Automation
Business Rules Management
Collaboration
Process Change Tracking
Process Mapping
Process Modeling & Design
Visual Workflow Management

Integration

Dashboard
ETL - Extract / Transform / Load
Metadata Management
Multiple Data Sources
Web Services

iPaaS

AI / Machine Learning
Cloud Data Integration
Dashboard
Data Quality Control
Data Security
Drag & Drop
Embedded iPaaS
Integration Management
Pre-Built Connectors
White Label
Workflow Management

Low-Code Development

AI-Assisted Development
Business Process Automation
Collaborative Development
Data Aggregation and Publishing
Deployment Management
Drag & Drop
Integrations Management
Iteration Management
Performance Monitoring
Requirements Management
Templates
Visual Modeling
Web / Mobile App Development
Workflow Management

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