Ratings and Reviews 0 Ratings
Ratings and Reviews 0 Ratings
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What is ice Contact Center?
ice Contact Center serves as an all-inclusive communications platform specifically designed to meet the diverse demands of your contact center operations. Instead of being limited to a standard call center, it enables you to evolve into a sophisticated omnichannel contact center, replete with cutting-edge enterprise features. This holistic solution allows you to consolidate your technological and infrastructural investments, eliminating the complications associated with integrating disparate systems. With over 100 pre-built reports and a customizable monitoring tool, you can easily identify necessary process improvements tailored to your needs. By integrating social media and mobile channels, you empower your customers to engage with you in their preferred ways. Crafted with a keen awareness of the needs of both users and clients, ice Contact Center offers a cohesive solution that effectively addresses your customer service challenges. This strategy not only streamlines operational processes but also significantly improves the customer experience by facilitating seamless and accessible communication across various platforms. Ultimately, ice Contact Center positions your business to adapt to the evolving landscape of customer interactions, ensuring you remain ahead of the curve.
What is Weseeble?
Weseeble's intelligent automation system efficiently handles your follow-ups and provides updates in real-time, allowing you to concentrate on higher-priority tasks. This intuitive platform enables you to effortlessly monitor, modify, and collaborate on all aspects of your business. You are empowered to check the progress of ongoing projects from anywhere, at any time. The ease of making updates has never been better; initiating your trial takes only a minute, offering you the opportunity to delve into Weseeble’s capabilities. You can seamlessly add users and business partners such as leads, customers, suppliers, or associates, and categorize contacts according to their corresponding projects. RFU integrates users with business partner contacts, promoting teamwork on a single platform. You can specify necessary updates, arrange tasks by priority, and establish deadlines, ensuring that every team member receives notifications via email and mobile alerts. Whether you choose to post updates from your smartphone or desktop, you can share a range of file types including images, videos, audio files, documents, or simple text. Additionally, the platform delivers real-time updates from multiple users, business partners, and projects, which significantly enhances your ability to maintain connectivity and awareness. This all-encompassing strategy guarantees that you remain informed at all times, solidifying Weseeble as an essential resource for contemporary business management, particularly in an era where efficiency is key.
Integrations Supported
Avaya Aura
Google Cloud Platform
Microsoft 365
Microsoft Dynamics 365
Microsoft Outlook
Microsoft SharePoint
Microsoft Teams
Salesforce
Skype
Zendesk
Integrations Supported
Avaya Aura
Google Cloud Platform
Microsoft 365
Microsoft Dynamics 365
Microsoft Outlook
Microsoft SharePoint
Microsoft Teams
Salesforce
Skype
Zendesk
API Availability
Has API
API Availability
Has API
Pricing Information
Pricing not provided.
Free Trial Offered?
Free Version
Pricing Information
$3 per user per month
Free Trial Offered?
Free Version
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Company Facts
Organization Name
Computer Talk Technology
Date Founded
1987
Company Location
Canada
Company Website
www.computer-talk.com/product/enterprise-contact-center/ice-contact-center
Company Facts
Organization Name
Weseeble
Date Founded
2017
Company Location
India
Company Website
www.weseeble.com
Categories and Features
Call Center
Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics
Workforce Optimization (WFO)
Interaction Analytics
Liability Recording
Performance Management
Quality Management
Real-time Guidance
Reporting
Speech Analytics
Surveying
Workforce Management
eLearning
Categories and Features
Collaboration
Brainstorming
Calendar Management
Chat / Messaging
Contact Management
Content Management
Document Management
Project Management
Real Time Editing
Task Management
Version Control
Video Conferencing