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What is imDocShare?

imDocShare allows users to effortlessly view, modify, and synchronize iManage content within Microsoft Teams, SharePoint, and various web-based applications. This cutting-edge tool is designed as a SharePoint add-in, making it easy to implement in both Microsoft 365 SharePoint Online and on-premises SharePoint environments through a variety of WebParts that cater to both modern and classic page layouts. Additionally, users can conveniently download imDocShare from the Microsoft Teams Apps Store, enabling them to manage and edit iManage content directly within their Teams conversations. With this integration, workflows are streamlined and collaboration is significantly improved, as it ensures that all team members can access the latest documents and information effortlessly. Consequently, imDocShare fosters a more efficient working environment, promoting better communication and productivity among teams.

What is SP IT Helpdesk?

The SP IT Helpdesk is a multifunctional application tailored for Microsoft Teams and SharePoint, seamlessly combining helpdesk operations, change management, IT asset tracking, a calendar, discussions, and document management within one platform. In contrast to traditional standalone help desk solutions, SP IT Helpdesk offers a unique blend of business process automation and collaborative functionality for teams. Users can take advantage of a self-service MyIT portal that is easily accessible through MS Teams or SharePoint, making ticket submission straightforward while providing access to a rich knowledge base, crucial documents, and training resources. Furthermore, IT staff can access a secure Staff Portal within Microsoft Teams or SharePoint, which acts as a centralized location for managing IT tasks, communications, and documentation efficiently. The platform also includes an integrated Power BI Dashboard that significantly improves visibility and reporting for management, allowing for better-informed decisions and more streamlined operations. This innovative framework not only enhances the efficiency of IT support but also promotes a more interconnected environment for team collaboration and problem-solving. Ultimately, SP IT Helpdesk represents a significant advancement in the way IT services are delivered and managed.

Media

Media

Integrations Supported

Microsoft SharePoint
Microsoft Teams

Integrations Supported

Microsoft SharePoint
Microsoft Teams
Microsoft 365
Microsoft Power Apps
Microsoft Power BI

API Availability

API Availability

Pricing Information

Pricing not provided

Pricing Information

$15 per user per year

Supported Platforms

SaaS
On-Prem

Supported Platforms

SaaS

Customer Service / Support

Not specified

Customer Service / Support

Web-Based Support

Training Options

Not specified

Training Options

Online Training

Company Facts

Organization Name

KLoBot

Company Website

www.imdocshare.com

Company Facts

Organization Name

SP Marketplace

Date Founded

2012

Company Location

United States

Company Website

www.spmarketplace.com/sharepoint-helpdesk.html

Categories and Features

Content Collaboration

Not specified

Categories and Features

Help Desk

Not specified

IT Service

Not specified

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