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What is impaction.ai?

Discover. Assess. Enhance. Utilize the intuitive semantic search capabilities of [impaction.ai] to effortlessly explore conversational data. Just type in 'show me conversations where...' and let our powerful engine handle the rest. Meet Columbus, your insightful data companion. Columbus analyzes conversations, uncovers key trends, and recommends which dialogues deserve your attention. Armed with these crucial insights, you can make educated choices that elevate user engagement and foster the growth of a smarter, more responsive AI solution. Columbus doesn’t just keep you updated on the present landscape; it also offers practical suggestions for improvement, ensuring you stay ahead in your efforts. By harnessing this tool, you can transform your data into a strategic asset for future success.

What is LiveVox?

LiveVox is an innovative contact center platform that facilitates over 14 million interactions each year. It effectively combines CRM, omnichannel, and WFO features to enhance both customer service and the experience of agents. Additionally, it helps to minimize compliance risks significantly. Our user-friendly technology supports robust engagement strategies across various communication channels, thereby boosting the overall performance of your contact center. With established security measures and risk management resources, clients can thrive in an ever-evolving business landscape. Having two decades of expertise in the cloud contact center space, LiveVox employs more than 500 professionals in its San Francisco office. Furthermore, we maintain additional locations in cities such as Atlanta, Columbus, Denver, New York City, St. Louis, and even internationally in Medellin, Colombia, and Bangalore, India, ensuring that we have a diverse and widespread presence.

Media

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Media

Integrations Supported

Amazon S3
Google Cloud BigQuery
Google Cloud Platform
MySQL
PostgreSQL

Integrations Supported

CommunityWFM
Oreka TR
Sedric AI
Solutions by Text
SpeechIQ

API Availability

API Availability

Has API

Pricing Information

Pricing not provided
Free Version
Free Trial Offered?

Pricing Information

Pricing not provided

Supported Platforms

SaaS

Supported Platforms

SaaS

Customer Service / Support

Not specified

Customer Service / Support

Standard Support
Web-Based Support

Training Options

Documentation Hub

Training Options

Documentation Hub

Company Facts

Organization Name

Coxwave

Date Founded

2023

Company Location

United States

Company Website

www.impaction.ai

Company Facts

Organization Name

LiveVox

Date Founded

2000

Company Location

United States

Company Website

www.livevox.com

Categories and Features

AI Data Analytics

Not specified

AI Development

Not specified

Categories and Features

Call Center

Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Queue Management
Real-time Chat
Reporting/Analytics

Debt Collection

Auto Dialer
Automated Notices
Callback Scheduling
Client Management
Compliance Management
Contact Management
Payment Plans
Transaction Management

Predictive Dialer

Call Monitoring
Call Recording
Call Results
Call Transfer
Callback Scheduling
Campaign Specific Caller ID
Contact Management
FCC Compliance
FTC Compliance
Lead Management

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