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What is inCust?

The inCust Loyalty and Rewards module offers vital resources aimed at boosting customer satisfaction and loyalty, while also supporting the promotion of products and services and incentivizing customer interactions. Alongside this, the inCust Kiosk module empowers customers to engage with a broad selection of services via a tablet equipped with Kiosk software. This tablet can be strategically positioned near the checkout, within the sales floor, or right at the entrance of the establishment, ensuring easy accessibility. Furthermore, the inCust POS module streamlines the processing of sales and orders by accommodating various payment options, managing customer rewards, and providing additional functionalities. As a result, customers can effortlessly place orders for your offerings through both the inCust app and the customer control panel, significantly enhancing their overall experience. By integrating these modules, businesses have the opportunity to cultivate a holistic and intuitive environment that caters to their customers' needs, ultimately fostering long-term relationships and encouraging repeat business.

What is Cust AI?

Cust is a groundbreaking platform designed to harness artificial intelligence, greatly enhancing the efficiency and effectiveness of Customer Success Managers (CSMs) by simplifying various tasks and enabling customized interactions with clients. Leveraging AI agents, the platform performs customer research, recommends the best next actions, executes those steps effortlessly, extracts insights from discussions, updates contact information, and automates data entry tasks. This innovative approach empowers CSMs to provide personalized experiences to a wider array of clients, including smaller accounts that often receive less attention. In contrast to traditional email automation methods that typically yield poor engagement—where generic bulk emails see response rates below 1% and struggle to manage replies—Cust promotes tailored, direct conversations that achieve impressive response rates of around 30% while seamlessly managing incoming replies. By effectively connecting clients with CSMs, Cust not only enhances customer interactions but also fosters deeper, more meaningful relationships that can drive long-term loyalty and satisfaction. This transformative capability positions Cust as a vital tool for businesses looking to elevate their customer success strategies.

Media

Media

Integrations Supported

HubSpot CRM
Intercom
Pipedrive
Salesforce
Segment

Integrations Supported

HubSpot CRM
Intercom
Pipedrive
Salesforce
Segment

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

$400 per month
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

inCust

Date Founded

2015

Company Location

United Kingdom

Company Website

incust.com/en/

Company Facts

Organization Name

Cust AI

Date Founded

2023

Company Location

United States

Company Website

cust.co

Categories and Features

Customer Loyalty

CRM
Corporate Memberships
Customer Activity Tracking
Discount Management
Gift Card System
Loyalty Card System
Member Portal
Membership Management
No-Card Loyalty System
Referral Tracking
Rewards Management

Categories and Features

Customer Success

Account Alerts
Account Management
Communication Management
Customer Engagement
Customer Lifecycle Management
Health Score
Onboarding
Revenue Management
Usage Tracking / Analytics
Win / Loss Analysis

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