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What is inHANCE?

inHANCE provides a premier software suite specifically crafted for water and sewer utilities, featuring customizable components suited to the needs of each utility. Our range of user-friendly products includes everything from a foundational billing system to Mobile Workforce Management solutions, as well as a web portal that enables customers to view and pay their bills, update their account information, and receive important communications from your office. Being part of the Harris Utilities ecosystem not only grants you access to a variety of complementary products at reduced prices, but also ensures that you will continually receive support through our distinctive "Software for Life" policy, which emphasizes our commitment to long-term client service. In addition, our solutions are designed to adapt as your utility evolves, allowing for seamless upgrades and enhancements over time.

What is Hansen CIS?

Hansen CIS is an enterprise-grade customer information system built specifically for energy, utility, and water providers. It manages every stage of the customer life cycle, including product and service management, metering, inventory, rating, billing, payments, and performance reporting. Hansen CIS is designed with deep regulatory and regional expertise to ensure compliance across global markets. Its modular, configurable architecture replaces rigid customizations with flexible configuration. Open APIs enable seamless integration with operational, financial, and third-party systems. Automation drives operational efficiency, accuracy, and scalability. The platform provides a unified view of customers and services across channels. Hansen CIS supports both regulated and competitive market models. Deployment options span on-premises, cloud, and hybrid environments. Utilities benefit from reduced operating costs and faster time to market. Hansen CIS enables digital transformation while preserving reliability and performance. It helps utilities meet rising customer expectations with confidence.

Media

Media

Integrations Supported

Itron Enterprise Meter Data Management
Paymentus
QuickBooks Online
Trimble Cityworks

Integrations Supported

Itron Enterprise Meter Data Management
Paymentus
QuickBooks Online
Trimble Cityworks

API Availability

Has API

API Availability

Has API

Pricing Information

$1000/year
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

inHance Utilities

Date Founded

1972

Company Location

United States

Company Website

inhanceutilities.com

Company Facts

Organization Name

Hansen Technologies

Date Founded

1971

Company Location

Australia

Company Website

www.hansencx.com/hansen-suite/energy-and-utilities/hansen-cis/

Categories and Features

Utility Billing

ACH Payment Processing
Account Management
Billing & Invoicing
Cable
Collections Management
Customer Management
Electricity
Meter Management
Metered Billing
Move In / Move Out
Natural Gas
Non-Metered Billing
Online Payment Processing
Penalty / Cut-Off Processing
Rate Management
Service Call Management
Trash
Water
Work Order Management

Categories and Features

Billing and Provisioning

Billing & Invoicing
Carrier Access Billing
Contract Management
Customer Accounts
Customizable Billing
Flexible Rate Tables
Internet
Order Management
Post-Paid Systems
Pre-Paid Systems
Provisioning
Rating
Self Service Portal
Service Order System
VoIP

Utility Billing

ACH Payment Processing
Account Management
Billing & Invoicing
Cable
Collections Management
Customer Management
Electricity
Meter Management
Metered Billing
Move In / Move Out
Natural Gas
Non-Metered Billing
Online Payment Processing
Penalty / Cut-Off Processing
Rate Management
Service Call Management
Trash
Water
Work Order Management

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