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What is incentiwised?

The hospitality sector regularly encounters substantial obstacles, especially in maintaining brand loyalty and engaging customers, which often leads to a sense of indifference among guests. The challenge of drawing in new clientele while ensuring the happiness of current patrons remains an ongoing struggle. To address this concern, evolving into a brand that prioritizes customer engagement is an effective method for nurturing loyalty. It is crucial to redirect attention toward enhancing the guest experience and to communicate in ways that truly resonate with their preferences for success in this highly competitive industry. Introducing an Incentivized Customer Retention Solution can yield valuable insights, as it pinpoints subtle shifts in consumer behavior and generates detailed reports. By leveraging this comprehensive analysis, businesses can tailor their services to better cater to the unique demands of both individual clients and larger corporations, ultimately bolstering long-term customer retention and satisfaction. A strong emphasis on a guest-centric strategy is not merely advantageous; it is fundamental for flourishing in the hospitality field, ensuring that brands remain relevant and appealing to their target audiences.

What is icibot?

ICIboT serves as a comprehensive solution for managing guest interactions throughout their entire experience. The platform's online service portals enable the placement of new orders and the handling of guest queries efficiently. With its real-time, multilingual capabilities, you can engage with guests across various locations, including lobbies and kiosks. Utilizing this singular product can enhance customer satisfaction, foster loyalty, and boost your financial performance. In addition to elevating guest satisfaction, ICIboT also plays a crucial role in driving hotel revenue. It actively promotes your establishment on guests' mobile devices before, during, and after their stay. Furthermore, it functions as a dynamic sales platform, allowing guests to explore and select services offered by your hotel. By leveraging ICI's multi-platform capabilities, you can expect to see an increase in repeat visitors and overall income. Our integration with your PMS, CRM, ERP, and analytics systems ensures that guest needs are met effectively. For more information about our innovative guest experience program, please reach out to us today. We are excited to help you transform your guest engagement strategy.

Media

Media

Integrations Supported

AWS Amplify
AWS Backup
Azure Application Gateway
Facebook Messenger
Google
PayPal Checkout
Stripe Corporate Card
Telegram
WhatsApp

Integrations Supported

AWS Amplify
AWS Backup
Azure Application Gateway
Facebook Messenger
Google
PayPal Checkout
Stripe Corporate Card
Telegram
WhatsApp

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

5usd/per room/month
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

incentiwised

Date Founded

2017

Company Location

United Kingdom

Company Website

www.incentiwised.com

Company Facts

Organization Name

icibot

Date Founded

2016

Company Location

Turkey

Company Website

icibot.com/en/

Categories and Features

Customer Loyalty

CRM
Corporate Memberships
Customer Activity Tracking
Discount Management
Gift Card System
Loyalty Card System
Member Portal
Membership Management
No-Card Loyalty System
Referral Tracking
Rewards Management

Categories and Features

Customer Engagement

Analytics
Churn Management
Communication Management
Community Management
Content Syndication
Feedback Collection
Gamification
Live Chat
Video Content

Customer Experience

Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis

Customer Loyalty

CRM
Corporate Memberships
Customer Activity Tracking
Discount Management
Gift Card System
Loyalty Card System
Member Portal
Membership Management
No-Card Loyalty System
Referral Tracking
Rewards Management

Customer Satisfaction

360 Degree Feedback
Analytics
Call Reporting
Complaint Monitoring
Feedback Collection
Survey Management

Hotel Channel Management

Inventory Management
Kill Switch
Promotions Management
Rate Management
Reservations Management
Restriction Management

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