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What is incident.io?

Effortless and efficient incident management has never been more accessible. With a beautifully designed interface, powerful workflow automation, and smooth integrations with your existing tools, you are set to revolutionize your approach to incident management. We facilitate an easy transition by enabling your teams to leverage Slack and connect seamlessly with well-known platforms like Jira, Statuspage, and PagerDuty. Our system is built to support your teams during their most challenging times, equipping anyone to handle incidents confidently and allowing for uninterrupted organizational growth. Instantly create consistency with our intuitive workflow tools that enable you to automate tedious tasks, such as sending update emails to executives and preparing post-mortems, so you can focus on crafting outstanding products. Reduce redundancy and combat distractions by managing incidents more transparently, where you can allocate roles, provide real-time updates, and maintain a detailed overview of all current incidents, keeping everyone informed and engaged throughout the process. This method not only improves communication but also cultivates a culture of accountability and efficiency within your organization, leading to enhanced team collaboration and productivity. By adopting these practices, your team can navigate incidents with greater confidence and agility.

What is Pagerly?

At Pagerly, we understand that every organization has its own specific requirements. Our platform offers a comprehensive suite of customization options, enabling you to tailor the incident management workflow to suit your exact needs. There's no necessity for adding yet another tool to your technology stack, as Pagerly integrates effortlessly with your current systems. You can effectively handle all requests and incidents without the inconvenience of frequently toggling between different interfaces, while also taking advantage of the collaborative features provided by Slack. When there is a shift in the on-call schedule, updating the team's channel topic to reflect the current personnel is a simple task. Moreover, our system allows you to monitor and manage the status, progress, and resolution times of tickets with ease, ensuring that prompt actions are taken to prevent potential breaches and uphold operational effectiveness. By optimizing your incident management workflow, Pagerly equips your team to concentrate on what is truly important—providing outstanding service to your clients while maintaining high standards of operational excellence. This focus not only enhances team productivity but also fosters a culture of continuous improvement.

Media

Media

Integrations Supported

Jira
PagerDuty
Slack
Statuspage
AccessOwl
Cortex
Disco.dev
Indent
OnlineOrNot
Pylon
RealUptime
Supaboard

Integrations Supported

Jira
PagerDuty
Slack
Statuspage
Confluence
GitHub
Google Meet
Google Sheets
Sentry
Shortcut
Zapier
Zendesk

API Availability

API Availability

Pricing Information

$16 per responder per month
Free Trial Offered?

Pricing Information

$15 per month
Free Version

Supported Platforms

SaaS

Supported Platforms

SaaS

Customer Service / Support

Web-Based Support

Customer Service / Support

Web-Based Support

Training Options

Documentation Hub

Training Options

Documentation Hub

Company Facts

Organization Name

incident.io

Date Founded

2021

Company Location

United States

Company Website

incident.io

Company Facts

Organization Name

Pagerly

Company Location

United States

Company Website

www.pagerly.io

Categories and Features

Agentic DevOps

Not specified

AI SRE Agents

Not specified

Incident Management

Not specified

Incident Response

Not specified

Categories and Features

Incident Response

Not specified

IT Alerting

Not specified

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