Ratings and Reviews 0 Ratings

Total
ease
features
design
support

This software has no reviews. Be the first to write a review.

Write a Review

Ratings and Reviews 0 Ratings

Total
ease
features
design
support

This software has no reviews. Be the first to write a review.

Write a Review

Alternatives to Consider

  • North One Reviews & Ratings
    5,043 Ratings
    Company Website
  • SBS Banking Platform Reviews & Ratings
    29 Ratings
  • Zil Money Reviews & Ratings
    605 Ratings
    Company Website
  • MeridianLink Opening Reviews & Ratings
    24 Ratings
    Company Website
  • Xero Reviews & Ratings
    5,869 Ratings
    Company Website
  • RealEstateAPI (REAPI) Reviews & Ratings
    47 Ratings
    Company Website
  • Level 6 Reviews & Ratings
    36 Ratings
    Company Website
  • CXT Software Reviews & Ratings
    70 Ratings
    Company Website
  • YouHodler Reviews & Ratings
    28 Ratings
  • Juspay Reviews & Ratings
    17 Ratings
    Company Website

What is infrasofttech?

InfrasoftTech is recognized as a leading supplier of digital solutions specifically designed for the banking and financial services sector. Our strong international presence, coupled with a vast network of partners, enables us to assist over 450 businesses across more than 50 nations, including regions like the UK, Southeast Asia, Africa, the Middle East, and North America. We aim to transform businesses by providing a wide range of state-of-the-art digital solutions and pioneering technologies such as Artificial Intelligence, Robotic Process Automation, and Big Data analytics. In a rapidly changing industry, our extensive portfolio of services includes Mobile Payments, Digital Payments, Omnichannel Banking, and Compliance Solutions, which meet the growing needs of banks, intermediaries, insurance providers, and non-banking financial institutions. Our dedication to innovation ensures that our clients maintain a competitive edge in the ever-evolving FinTech landscape, which is crucial for their sustained success. Through continuous improvement and adaptation, we strive to lead the way in delivering exceptional value and insights to our partners.

What is Expertflow Contact Center?

Enable your sales and support teams to function from any location while assisting clients via voice or chat, thus removing the need for conventional infrastructures such as servers or telephones. Our contact center software employs a flexible monthly pay-per-use pricing structure, facilitating scalability according to your needs. We utilize cloud services from leading providers across Europe, the Middle East, and South Africa, and enhance our offerings with additional local points of presence and numbers through collaborations in Morocco, Egypt, Pakistan, India, Kenya, Nigeria, and South Africa. This approach distinguishes us from other cloud solutions, as it ensures that your customers will not experience latency issues that typically arise from long-distance server connections in the UK or the US. Should international fiber connections to Europe or the US face disruptions, our local points of presence will guarantee continuous service, thus maintaining impeccable customer support. With our cloud-based solution, you are not required to invest in server installations or phone purchases; a simple web browser is all that is needed to commence operations. This level of convenience fosters smooth transitions and provides the flexibility necessary to effectively manage customer interactions, ultimately enhancing the overall customer experience. In this way, your teams can focus on what truly matters: delivering exceptional service.

Media

Media

Integrations Supported

Azure Text to Speech
Dialogflow
IBM Watson
Microsoft Dynamics 365
Microsoft Teams
Oracle Service
Oracle Siebel CRM
Salesforce

Integrations Supported

Azure Text to Speech
Dialogflow
IBM Watson
Microsoft Dynamics 365
Microsoft Teams
Oracle Service
Oracle Siebel CRM
Salesforce

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

infrasofttech

Date Founded

1995

Company Location

India

Company Website

www.infrasofttech.com

Company Facts

Organization Name

Expertflow

Date Founded

2007

Company Location

Switzerland

Company Website

www.expertflow.com/cloud-contactcenter/

Categories and Features

Online Banking

Brokerage
Cash Management
Chat / Messaging
Credit Card Management
Electronic Statements
Fraud Detection
Loan Management
Marketing Automation
Retail Banking
Single Sign On
Transaction Monitoring

Categories and Features

Call Center

Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics

Contact Management

Activity Management
Appointment Management
Contact Database
Contact History
Contact Import/Export
Customer Pipeline
Email Marketing
Group Management
Interaction Tracking
Lead Management
Prospecting Tools
Sales Pipeline Management
Search / Filter
Segmentation
Shared Contacts
Social Media Integration

Customer Service

Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management

Popular Alternatives

Popular Alternatives

Dyalogo Reviews & Ratings

Dyalogo

Dyalogo SAS
Novopay Reviews & Ratings

Novopay

Novopay Solutions