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What is ip·Solis?

ip·Solis gives employees a clean self-service portal to request the IT they need — VDIs, shared desktops, applications, licenses or hardware — while IT keeps full control through configurable approval workflows and automated provisioning. It is the lean, self-hosted alternative to heavyweight suites like Ivanti and ServiceNow: focused on IT self-service and asset lifecycle instead of a sprawling ITSM monolith, and deployable in an afternoon via Docker. Managers approve in one click; multi-approver quorums, conditional rules and out-of-office delegation keep requests moving. Approved orders are fulfilled automatically by PowerShell runbooks across Active Directory, SCCM, XenServer/XCP-ng and VMware vSphere — no manual ticket handling. Every asset stays auditable from request to decommissioning, with access certification for ISO 27001/SOX/PCI, an append-only audit log, and cost reporting that tracks spend by provider, consuming team and department. Single sign-on works with any OIDC provider (Entra ID, Okta and more), and automated offboarding via SCIM and HR webhooks revokes access the moment someone leaves. It runs entirely on your own infrastructure — on-prem or air-gapped, no data sent to a vendor cloud, no telemetry. Free for private use and 30-day evaluation; any organizational use — including public-sector bodies and non-profit organizations — requires a commercial license.

What is Hay?

Most AI support tools charge per resolution on top of your helpdesk. As your AI resolves more tickets, your bill climbs. A 40-scenario cost comparison found the AI line item exceeded the helpdesk base cost in 4 out of 5 e-commerce cases. Hay.chat bundles AI resolutions into a flat monthly fee. Better AI performance lowers your cost per ticket instead of inflating your invoice. The way it works: Hay picks up the simple, repetitive queries that clog up your support queue (tracking numbers, refund requests, account updates) and resolves them automatically. When something's complex or the customer is flagged as VIP, it routes straight to your team with full context. You control all of this through plain-language playbooks, no code or flow builders involved. It plugs into the tools you're already using: Shopify, WooCommerce, Zendesk, HubSpot, Stripe. And it actually does things in those systems, not just suggest responses. Processing refunds, updating records, creating tickets. EU-hosted. Source code available for audit. GDPR-aligned. WhatsApp, Instagram, web chat, email. Automatic multilingual support. From €50/month. 30-day free trial, no credit card required.

Media

Media

Integrations Supported

AWS Secrets Manager
Active Directory
CyberArk Conjur
Google Workspace
Keycloak
Microsoft Entra ID
Microsoft Teams
Okta
Ping Identity
Prometheus
SAP SuccessFactors
ServiceNow
Shopify
Splunk Enterprise
Stripe
WhatsApp
WooCommerce
Workday HCM
XenServer
Zendesk

Integrations Supported

AWS Secrets Manager
Active Directory
CyberArk Conjur
Google Workspace
Keycloak
Microsoft Entra ID
Microsoft Teams
Okta
Ping Identity
Prometheus
SAP SuccessFactors
ServiceNow
Shopify
Splunk Enterprise
Stripe
WhatsApp
WooCommerce
Workday HCM
XenServer
Zendesk

API Availability

Has API

API Availability

Has API

Pricing Information

From €1,488/year (free up to 2
ip·Solis is source-available under the XenPool Commercial Source License — not open source. Free for productive use with up to 25 active users, including commercial use (plus private use, 30-day evaluation and non-productive research/teaching); no license file required. Above 25 active users a commercial license applies, in volume bands: 26–75 users €1,488/year, 76–250 users €2,988/year, larger volumes on request. Self-hosted via Docker Compose; B2B only.
Free Version
Free Trial Offered?

Pricing Information

€50/month
30-day free trial. No credit card required.
Free Version
Free Trial Offered?

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

XenPool GmbH

Date Founded

2013

Company Location

Germany

Company Website

www.ipsolis.com

Company Facts

Organization Name

Hay.chat

Date Founded

2025

Company Location

Portugal

Company Website

hay.chat

Categories and Features

IT Asset Management

Asset Tracking
Audit Management
Compliance Management
Configuration Management
Contract/License Management
Cost Tracking
Depreciation Management
IT Service Management
Inventory Management
Maintenance Management
Procurement Management
Requisition Management
Supplier Management

Categories and Features

Chatbot

Call to Action
Context and Coherence
Human Takeover
Inline Media / Videos
Machine Learning
Natural Language Processing
Payment Integration
Prediction
Ready-made Templates
Reporting / Analytics
Sentiment Analysis
Social Media Integration

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