What is Hay?
Most AI support tools charge per resolution on top of your helpdesk.
As your AI resolves more tickets, your bill climbs.
A 40-scenario cost comparison found the AI line item exceeded the helpdesk base cost in 4 out of 5 e-commerce cases.
Hay.chat bundles AI resolutions into a flat monthly fee.
Better AI performance lowers your cost per ticket instead of inflating your invoice.
The way it works: Hay picks up the simple, repetitive queries that clog up your support queue (tracking numbers, refund requests, account updates) and resolves them automatically.
When something's complex or the customer is flagged as VIP, it routes straight to your team with full context.
You control all of this through plain-language playbooks, no code or flow builders involved.
It plugs into the tools you're already using: Shopify, WooCommerce, Zendesk, HubSpot, Stripe.
And it actually does things in those systems, not just suggest responses. Processing refunds, updating records, creating tickets.
EU-hosted. Source code available for audit. GDPR-aligned.
WhatsApp, Instagram, web chat, email. Automatic multilingual support.
From €50/month. 30-day free trial, no credit card required.
Pricing
Price Starts At:
€50/month
Price Overview:
30-day free trial. No credit card required.
Free Trial Offered?:
Yes
Integrations
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Screenshots and Video
Your Hay.chat dashboard lets you track active agents, conversation volume, resolution rates, and top-performing agent analytics.
Company Facts
Company Name:
Hay.chat
Date Founded:
2025
Company Location:
Portugal
Company Website:
hay.chat
Product Details
Deployment
SaaS
Training Options
Documentation Hub
Online Training
Support
Web-Based Support
Product Details
Target Company Sizes
Individual
1-10
11-50
51-200
201-500
501-1000
Target Organization Types
Mid Size Business
Small Business
Enterprise
Freelance
Nonprofit
Government
Startup
Supported Languages
Arabic
Bulgarian
Catalan
Croatian
Czech
Danish
Dutch
English
Estonian
Finnish
French
Georgian
German
Greek
Hungarian
Icelandic
Irish
Italian
Latvian
Lithuanian
Macedonian
Norwegian
Polish
Portuguese
Romanian
Russian
Serbian
Slovak
Slovenian
Spanish
Swedish
Turkish
Ukrainian
View All
Hay Categories and Features
Chatbot Software
Call to Action
Context and Coherence
Human Takeover
Inline Media / Videos
Machine Learning
Natural Language Processing
Payment Integration
Prediction
Ready-made Templates
Reporting / Analytics
Sentiment Analysis
Social Media Integration