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What is Luna?

ironSource Luna stands out as the pioneering cross-channel application marketing platform that features automated creative production. Its primary offerings empower app marketing teams, regardless of their size or sector, to generate data-driven interactive creatives on a large scale, disseminate them across prominent marketing channels, and enhance their effectiveness using extensive analytics and automation tools, all centralized in a single platform. By integrating the functionalities of Luna Labs and Bidalgo, both of which ironSource acquired in 2021, Luna provides a comprehensive solution for modern app marketers. This integration streamlines the creative process and facilitates better decision-making based on real-time insights.

What is SparrowDesk?

SparrowDesk represents a cutting-edge customer service solution driven by AI, aimed at helping businesses deliver faster, smarter, and more scalable support options. Central to this platform is Luna, the AI Agent, capable of autonomously resolving up to 60% of incoming tickets, which guarantees that customers receive prompt assistance every hour of the day while significantly reducing the burden on support personnel. In addition, the Luna Copilot functions effortlessly within the inbox, offering AI-driven ticket summaries, intelligent response recommendations, and quick access to knowledge bases, thereby enhancing both the speed and accuracy of agents’ responses. By integrating communications from email and live chat into a unified workspace, SparrowDesk maintains the context of every interaction, promoting a comprehensive approach to customer service. Moreover, customers are equipped with self-service portals featuring pertinent articles, which effectively diminishes the total number of tickets submitted. Managers enjoy the advantage of real-time insights through customizable dashboards and reports, enabling them to track SLA adherence, assess agent performance, and identify emerging trends in support requests. The platform also boasts a no-code workflow builder, which allows teams to automate repetitive tasks and standardize processes without requiring extensive technical skills, thereby creating a more agile and responsive customer service setting. Ultimately, SparrowDesk not only improves the customer experience but also boosts the operational effectiveness of support teams, making it a valuable asset for any business. With its innovative features, it positions itself as a leader in the realm of AI-driven customer support solutions.

Media

Media

Integrations Supported

Integrations Supported

Attio
Gmail
HubSpot CRM
Linear
Pipedrive
Salesforce
Shopify
Slack
SparrowCRM
SurveySparrow
WhatsApp

API Availability

API Availability

Has API

Pricing Information

Contact us for pricing details

Pricing Information

$16/seat/month
Free Trial Offered?

Supported Platforms

SaaS

Supported Platforms

SaaS

Customer Service / Support

Standard Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars

Company Facts

Organization Name

ironSource Luna

Date Founded

2010

Company Location

Israel

Company Website

luna.is.com

Company Facts

Organization Name

SparrowDesk

Date Founded

2017

Company Location

United States

Company Website

www.sparrowdesk.com

Categories and Features

AI Tools

Not specified

Social Media Marketing

Analytics
Automated Publishing
Content Management
Conversion Tracking
Customer Targeting
Keyword Filtering
Multi-Account Management

Categories and Features

Agentic AI

Not specified

AI Agents

Not specified

AI Customer Service

Not specified

Customer Service

Alerts / Escalation
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Virtual Assistant
Workflow Management

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