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What is isimSoftware WorkplaceManagement?

WorkplaceManagement is a solution tailored to address the common challenge of finding employees, printers, meeting spaces, and other essential resources within an office environment. Essentially, we develop an adaptive map that visually represents the layout of your workforce. This application enables you to efficiently monitor the whereabouts of personnel and resources, providing an interactive overview of your organizational spaces. By utilizing WorkplaceManagement, navigating your office becomes seamless and organized, enhancing overall productivity.

What is Basic Online Service Desk / Help Desk?

Improve your capability to quickly respond to customer needs and cultivate their enthusiastic referrals, which will foster greater repeat business. Streamline the job and ticket creation process while ensuring accurate assignments and solutions through smart call suggestions. By leveraging structured templates, you minimize the need to repeatedly input the same information, thus accelerating ticket creation. With standardized responses aligned with the types of inquiries received, you can markedly enhance your first-call resolution rates. Moreover, you can automate the conversion of emails into calls, routing them to the appropriate team member. The system features escalation email notifications for newly assigned calls, overdue tasks, and outstanding assignments. You also have the option to export call data and key metrics to MS Excel for detailed analysis. The application facilitates product and issue analysis for effective quality control tracking, in addition to providing tools for monitoring costs, compensation, and revenues for financial reporting. Beyond that, our web-based Service Desk application is crafted to manage complex workflow routing, ensuring effective task management. This holistic strategy not only streamlines service delivery but also significantly boosts overall customer satisfaction, creating a win-win scenario for both the business and its clients.

Media

No images available

Media

Integrations Supported

Active Directory
Microsoft Entra ID Protection
SQL

Integrations Supported

API Availability

Has API

API Availability

Pricing Information

$19/month
Free Version
Free Trial Offered?

Pricing Information

Pricing not provided
Free Version

Supported Platforms

SaaS
Android
Windows
On-Prem

Supported Platforms

SaaS

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
Web-Based Support

Training Options

Documentation Hub
Online Training
On-Site Training

Training Options

Documentation Hub
Online Training

Company Facts

Organization Name

isimSoftware Solutions

Company Location

Turkey

Company Website

workplacemanagement.isimsoftware.com

Company Facts

Organization Name

Basic Business Systems

Date Founded

1979

Company Location

United Kingdom

Company Website

www.basiconline.net/saas-cloud-service-desk-x.html

Categories and Features

Hot Desk Booking

Not specified

Meeting Room Booking System

Digital Signage
Multi-Location
Third Party Booking
Visitor Management

Categories and Features

Help Desk

Automated Routing
Document Storage
Email Integration
IT Asset Management
Interaction Tracking
Multi-Channel Communication
Network Monitoring
Self Service Portal
Service Level Agreement (SLA) Management

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