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WorkplaceManagement is a solution tailored to address the common challenge of finding employees, printers, meeting spaces, and other essential resources within an office environment. Essentially, we develop an adaptive map that visually represents the layout of your workforce. This application enables you to efficiently monitor the whereabouts of personnel and resources, providing an interactive overview of your organizational spaces. By utilizing WorkplaceManagement, navigating your office becomes seamless and organized, enhancing overall productivity.
What is Broadcom Service Desk Manager?
Broadcom Service Desk Manager is an enterprise IT service management solution designed to streamline support operations, improve issue resolution times, and enhance digital experiences for both support analysts and end users. As a core component of the Broadcom Service Management portfolio, the platform delivers collaborative, mobile-enabled, and automation-driven capabilities that help organizations modernize IT support processes across complex enterprise environments. The solution features the xFlow Analyst Experience, which provides contextual workspaces, personalized tools, and application launchers that help analysts work more efficiently and improve support quality. Service Point offers a user-friendly, search-centric self-service portal that allows employees and customers to independently access services, support resources, and knowledge content without requiring traditional ticket submissions. Service Desk Manager also integrates NLP-driven ticket categorization, automated workflows, remote troubleshooting, chat functionality, and intelligent support automation to accelerate incident management and improve customer experiences. The platform’s robust Configuration Management Database (CMDB) and integrated change management capabilities support root cause analysis, lifecycle orchestration, and improved visibility into enterprise infrastructure relationships. Mobile accessibility allows both analysts and end users to interact with support services anytime and anywhere using virtually any device. The solution also provides advanced business analytics through embedded dashboards, reporting tools, cost analysis features, and business metrics libraries that help organizations monitor performance and make data-driven decisions. Broadcom supports the platform with professional services, partner programs, educational resources, community forums, and technical support to help organizations maximize the effectiveness of their IT service management strategies.
Media
No images available
API Availability
Has API
API Availability
Pricing Information
$19/month
Free Version
Free Trial Offered?
Pricing Information
Pricing not provided
Supported Platforms
SaaS
Android
Windows
On-Prem
Supported Platforms
SaaS
Windows
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Customer Service / Support
Standard Support
Web-Based Support
Training Options
Documentation Hub
Online Training
On-Site Training
Training Options
Documentation Hub
Company Facts
Organization Name
isimSoftware Solutions
Company Location
Turkey
Company Website
workplacemanagement.isimsoftware.com
Company Facts
Organization Name
Broadcom
Date Founded
1991
Company Location
United States
Company Website
www.broadcom.com/products/software/service-management/service-desk-manager
Categories and Features
Hot Desk Booking
Not specified
Meeting Room Booking System
Digital Signage
Multi-Location
Third Party Booking
Visitor Management
Categories and Features
IT Service
IT Asset Management
Incident Management
Knowledge Management
Self Service Portal
ITSM
Asset Tracking
Contract/License Management
Project Management
Release & Deployment Management