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What is kama.ai?

kama.ai is a Responsible AI Agent platform that provides organizations with a more accurate, accountable, and safe way to use AI. It supports training, compliance guidance, internal support, customer service, and specialized community needs. Unlike generic GenAI tools that create answers probabilistically, kama.ai combines deterministic Knowledge Graph AI with governed Generative AI and Trusted Collections. Trusted Collections is a RAG-based technology that helps reduce hallucinations on the generative side while giving AI Agents a reliable source of approved, accurate, and brand-safe information. This solution is a composite technology, specifically called GenAI’s Sober Second Mind™. In this case the sober element is the deterministic AI which guides and orchestrates the AI Agents to ensure hallucinations, and information sourced from nefarious sites, does NOT creep into your data or answers. kama.ai is designed for situations where answers need to be accurate, traceable, brand-safe, and aligned with approved source material. Human experts and Knowledge Managers can curate content, review AI-generated drafts, manage knowledge domains, and improve responses over time. This creates a governed-in-advance approach to AI, instead of relying on corrections after something has already gone wrong. kama.ai is especially well suited for knowledge-heavy organizations, training programs, compliance environments, Indigenous and community-focused initiatives, HR support, education, research, and other use cases where trusted and brand-safe information matters. By focusing on Responsible AI use and delivery, kama.ai helps organizations adopt AI more readily. This improves access to knowledge, reduces repetitive workloads, and provides more consistent support to the people who rely on their expertise. Think kama.ai for trusted AI, governed knowledge, and answers your organization is willing to stand behind.

What is Helpfruit?

Helpfruit integrates chatbots from various web and social media platforms with live chat and an extensive knowledge base to create a cohesive solution for brands focused on delivering dependable customer service. The importance of trust in brand-customer relationships cannot be overstated, which is why Helpfruit implements multiple safeguards to ensure secure and reliable customer interactions. With a strong ISO27001 certification, Helpfruit assures that there are no inaccuracies or data breaches linked to public GPT models. Content is curated through a centralized knowledge base, guaranteeing that users have access to only verified information. Although many businesses utilize email, ticketing systems, and call centers for customer support, these traditional methods often fail to meet the demand for instant responses. Helpfruit effectively tackles this challenge by functioning as a self-service platform that can resolve 80% of customer inquiries across popular channels like social media (including Instagram, Facebook, and WhatsApp), web chat, and help pages. By enhancing the efficiency of customer support, Helpfruit allows your customers to quickly and conveniently access the solutions they need, significantly improving their experience. This approach not only elevates customer satisfaction but also cultivates lasting loyalty to your brand, solidifying long-term relationships. In turn, a loyal customer base can lead to increased sales and positive word-of-mouth promotion, further benefitting your business's growth.

Media

Media

Integrations Supported

Facebook Messenger
Amazon Web Services (AWS)
Anthropic
ChatGPT
Claude
Grok
Microsoft Copilot
Microsoft SharePoint

Integrations Supported

Facebook Messenger
Google Analytics
Instagram
Microsoft Dynamics 365
Microsoft Teams
Salesforce
Slack
WhatsApp
Zapier
Zendesk

API Availability

Has API

API Availability

Has API

Pricing Information

$399 per month (plus setup)
Price is for one Virtual Agent (VA). A kama DEI VA can address 10,000 Q&A in a month. This is around the same volume that a human agent can address in a 8h x 5day shift pattern, in a month. An additional VA benefit, is that this volume can be spread over a 24x7 monthly period as required. This does not occur with a human agent where 4 agents are required to cover a 24x7 monthly period.

Pricing Information

$199 per month
Free Trial Offered?

Supported Platforms

SaaS
Android
On-Prem
Linux

Supported Platforms

SaaS

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
Web-Based Support

Training Options

Documentation Hub
Online Training
On-Site Training

Training Options

Documentation Hub
Online Training
On-Site Training

Company Facts

Organization Name

kama.ai

Date Founded

2014

Company Location

Canada

Company Website

kama.ai/

Company Facts

Organization Name

Helpfruit

Company Location

New Zealand

Company Website

www.helpfruit.com

Categories and Features

AI Chatbots

kama.ai's AI Chatbots utilize advanced conversational agents that provide dependable interactions for both customer-facing and internal processes, avoiding the unpredictability often associated with standard LLM chatbots. Our deterministic AI, built on a Knowledge Graph framework, guarantees that every response from the chatbot aligns with your specific business rules, policies, and brand identity. Additionally, our governed AI effectively manages complex scenarios and seamlessly escalates to human agents when it encounters uncertainties. Enhance your operational efficiency through conversational automation across support, sales, HR, and operations with AI agents that your organization can rely on and manage. This solution is particularly suited for mid-market manufacturers, municipalities, colleges and universities, and professional service providers seeking bots that deliver precision and accountability rather than mere speculation.

Not specified

AI Tools

Kama.ai's AI Tools enhance your team's capabilities by complementing human skills rather than substituting them. Our deterministic AI agents function under a Human-in-the-Loop framework, ensuring that employees retain authority while automating repetitive tasks like analysis, research, and decision-making support. With a foundation rooted in Knowledge Graph AI and governed generative AI, our solutions guarantee precision without misleading outputs. This allows your workforce to concentrate on delivering valuable insights and strategic decisions instead of getting bogged down by routine work. Specifically designed for mid-sized manufacturers, local governments, educational institutions, and professional services, our tools increase efficiency while safeguarding essential institutional knowledge and maintaining employee autonomy.

Not specified

Chatbot

kama.ai offers advanced chatbots that integrate deterministic AI agents with regulated generative AI technologies and smart automation where necessary. This system incorporates Human-in-the-Loop methodologies to ensure precise and progressively enhancing conversational interactions. Built on a foundation of a Knowledge Graph AI, kama.ai guarantees that every reply is rooted in validated information, with governed AI managing complexities safely. Your organization retains oversight, allowing for the refinement of bot responses through feedback mechanisms that enhance accuracy over time. Unlike probabilistic large language model (LLM) AI that can be prone to generating false information, kama's agents benefit from human insights. This solution is particularly suited for mid-market manufacturers, local governments, educational institutions, and professional services that require chatbots capable of becoming more effective with use, while also valuing employee expertise and organizational knowledge.

Call to Action
Context and Coherence
Human Takeover
Inline Media / Videos
Natural Language Processing
Prediction
Ready-made Templates
Reporting / Analytics
Sentiment Analysis
Social Media Integration

Conversational AI

Kama.ai's Conversational AI platform offers a seamless and reliable dialogue experience, utilizing a blend of deterministic knowledge graph AI and regulated generative AI technologies. In contrast to traditional LLM-only AI solutions that may generate inaccuracies, our innovative hybrid architecture emphasizes your established knowledge base, activating AI features only when deemed safe and within specific parameters. This approach ensures dependable and responsible interactions, safeguarding your brand reputation and compliance standards. Perfect for customer support, internal assistance, and industries with strict regulatory requirements, kama.ai is designed for organizations seeking trustworthy conversational agents that can be relied upon by both customers and employees.

Code-free Development
Contextual Guidance
For Developers
Intent Recognition
Multi-Languages
Omni-Channel
On-Screen Chats
Pre-configured Bot
Reusable Components
Sentiment Analysis
Virtual Assistant

Conversational Marketing

kama.ai offers a Conversational Marketing platform designed to effectively engage both prospects and customers through precise, brand-consistent dialogue that fosters genuine conversions. Our innovative combination of Knowledge Graph AI and regulated generative AI guarantees that every interaction aligns with your brand messaging, adheres to compliance standards, and supports your sales strategy. This approach eliminates the hallucination issues commonly associated with LLM-only systems. Present your brand in a true and reliable manner, ensuring that responses remain uniform; whether a question is asked 60, 100, or even 1000 times, the answers remain consistent each time. Streamline the processes of lead qualification, nurture dialogues, and enhance customer engagement while preserving brand integrity and accountability. This platform is specifically designed for mid-market B2B and professional services companies aiming to enhance personalized outreach without compromising message control or adhering to regulatory requirements.

Not specified

Conversational Support

kama.ai's Conversational Support solution streamlines the resolution of inquiries for both customers and employees by prioritizing verified answers. Utilizing a unique hybrid Knowledge Graph framework, our deterministic AI technology effectively removes the uncertainties associated with LLM-exclusive AI systems. This leads to reduced support expenses and enhances customer satisfaction ratings. Our platform can automatically handle standard queries, smartly escalate intricate issues through seamless human intervention, and equip your team with reliable, justifiable responses. It is an ideal choice for mid-sized businesses, manufacturers, local governments, and professional service providers looking to lower support costs while maintaining high standards of resolution quality and accountability.

Not specified

Natural Language Processing

The NLP engine developed by kama.ai drives this Deterministic AI, providing a language comprehension system that removes the inaccuracies often found in conventional LLM AI solutions. By employing a combined method of Knowledge Graph AI and supervised Generative AI (allowing clients to select their preferred LLM models), the kama.ai platform first transforms your organization’s essential knowledge into a structured format before activating NLP in a controlled and safe manner. This approach guarantees that all responses are precise, accountable, and defensible. It is ideally suited for industries with strict regulations, professional services, manufacturing, and mid-market enterprises, where the risk of providing incorrect information is significant. Achieve dependable and consistent language understanding while maintaining your brand's integrity.

Co-Reference Resolution
Named Entity Recognition
Natural Language Generation (NLG)
Parsing
Sentence Segmentation

Categories and Features

Chatbot

Call to Action
Context and Coherence
Inline Media / Videos
Machine Learning
Natural Language Processing
Prediction
Ready-made Templates
Reporting / Analytics
Sentiment Analysis
Social Media Integration

Customer Self-Service

Not specified

Live Chat

Canned Responses
Customizable Branding
Proactive Chat
Third Party Integration
Transfers / Routing
Website Visitor Tracking

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