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What is marketRelay?

marketRelayâ„  provides a user-friendly cloud-based solution tailored to effectively handle product line content and pricing while enabling easy distribution to various downstream channels and digital platforms. Users can quickly input or upload their product information into marketRelayâ„ , connect with preferred platforms and partners, and see their setup go live almost immediately. When updates are required, the process of modifying information is simple, keeping your data accurate across all channels. Equipped with a range of tools, marketRelayâ„  allows users to maintain full control over their product line content and share it as they choose. Whether opting to publish in a limited number of locations or across thousands, the marketRelayâ„  platform supports manufacturers, distributors, chains, and franchises in spreading their product line content throughout their distribution network from a single interface. In addition, with the appropriate permissions, representatives, resellers, locations, and franchisees can subscribe to receive the most recent updates regarding your products, fostering improved communication and collaboration. This efficient method not only conserves time but also guarantees the consistency and precision of product information being circulated, ultimately leading to a more cohesive brand presence across all channels. By utilizing marketRelayâ„ , businesses can adapt swiftly to market changes and customer needs, ensuring they stay competitive in a rapidly evolving landscape.

What is Relay?

Relay optimizes the sales, activation, and support of technology products for businesses on a vast scale. By implementing a cohesive Smart Inbox, a centralized knowledge repository, and seamless collaboration features, your team can significantly boost productivity and focus more on customer support instead of juggling multiple disjointed systems. It's time to adopt a dynamic platform that learns and grows with each customer interaction. Relay utilizes machine learning in conjunction with extensive technology insights to promote intelligent automation, thereby empowering agents and reducing the number of incoming client inquiries. Who says scaling up means losing the personal touch? Enable your customers to connect through their preferred communication channels and provide your agents with the complete context necessary for quick responses, ensuring that every customer feels valued as an individual rather than just another ticket in the queue. This strategy not only enhances customer satisfaction but also cultivates loyalty and encourages retention, ultimately leading to a stronger relationship with your audience. By prioritizing these elements, businesses can create a more engaging and responsive customer experience.

Media

Media

No images available

Integrations Supported

Azure Marketplace
HubSpot Customer Platform

Integrations Supported

Azure Marketplace
HubSpot Customer Platform

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

$200.00/month
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

MarketRelay

Date Founded

2012

Company Location

United States

Company Website

marketrelay.com

Company Facts

Organization Name

Boomtown Network

Date Founded

2013

Company Location

United States

Company Website

thinkrelay.com

Categories and Features

Catalog Management

Catalog Creation
Content Library
Content Management
Cross Selling Functionality
Custom Product Attributes
Customizable Catalogs
Desktop Publishing
Pricing Management
Product Comparison
Search

Channel Management

Campaign Management
Channel Analytics
Incentive Management
Inventory Control
Lead Management
Opportunity Management
Order Management
Partner Management
Product Management
Reseller Management

Enterprise Content Management (ECM)

Archiving & Retention
Collaboration Tools
Content Lifecycle Management
Digital Asset Management
Document Management
Electronic Signature
Information Governance
Mobile Access
Search
Version Control
Workflow Management

File Sync

Audit Trail
Backup and Recovery
Conflict Detection
Real Time Synchronization
Remote Synchronization
Synchronization Scheduling
Two-Way Synchronization

Categories and Features

Help Desk

Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management

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