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What is motivationWorks?

In a remote working setting, it is vital to cultivate intrinsic motivation for the success of your team. Our motivationWorks platform is designed to enhance intrinsic motivation, strengthen resilience, and improve engagement for employees regardless of their geographical location, enabling teams to thrive even when working remotely. This groundbreaking system not only provides training and coaching for individuals but also sustains their intrinsic motivation, offering extensive support for leaders, managers, and employees collectively. By leveraging advanced motivational science, motivationWorks supplies in-depth metrics that evaluate employee experiences, revealing elements that either bolster or diminish intrinsic motivation. The platform identifies how challenges related to motivation and engagement impact overall performance and well-being, providing customized suggestions for enhancement. Employees at every level, from team members to top executives, receive insightful feedback and practical recommendations aimed at fostering intrinsic motivation and resilience within the organization. Ultimately, motivationWorks equips your workforce with the tools necessary to effectively handle the intricacies of remote work, ensuring sustained productivity and morale. This comprehensive approach not only enhances individual performance but also strengthens the overall culture of collaboration within your team.

What is Calabrio Quality Management?

Strengthening relationships, nurturing loyalty, and driving impactful outcomes across the organization are vital goals. Through the automation of documentation and reporting processes, along with streamlined evaluations, you can invest more time in coaching and leadership development. Additionally, implementing faster feedback systems can motivate and invigorate agents effectively. Utilizing sophisticated analytics will help you concentrate on the most significant priorities, while customer feedback should steer the development of outstanding and uniform experiences. It's crucial to eliminate distractions and focus on the insights that are essential for meeting your contact center aims and boosting overall business performance. Quality managers are instrumental in monitoring and training employees, whether they are working remotely or in-person, and this includes conducting regular evaluations and training sessions to foster productive customer engagements while tracking trends and ensuring compliance. For leaders within the organization, adopting a comprehensive quality program is vital for sustaining employee motivation and achieving high levels of customer satisfaction. With Calabrio Quality Management, you gain comprehensive insights into the experiences of both agents and customers, facilitating ongoing improvements and excellence in service delivery. Ultimately, this emphasis on both quality and engagement lays a solid foundation for long-term growth and success, making it imperative to continuously adapt and evolve your strategies in response to feedback and analytics.

Media

Media

Integrations Supported

8x8
Amazon Connect
Avaya Cloud Office
Cisco CX Cloud
Five9
Freshdesk
Gladly
Mitel Teamwork
Salesforce
TelStrat QM
Telia ACE
Twilio Flex
UJET
ethosIQ Customer Engagement Platform

Integrations Supported

8x8
Amazon Connect
Avaya Cloud Office
Cisco CX Cloud
Five9
Freshdesk
Gladly
Mitel Teamwork
Salesforce
TelStrat QM
Telia ACE
Twilio Flex
UJET
ethosIQ Customer Engagement Platform

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Immersyve

Company Location

United States

Company Website

motivationworks.com

Company Facts

Organization Name

Calabrio

Company Location

United States

Company Website

www.calabrio.com/products/quality-management/

Categories and Features

Employee Engagement

Benchmarking
Cultural Alignment
Employee Awards
Employee Guides
Employee Recognition
Feedback Management
Goal Management
Health & Wellness Programs
Performance Management
Pulse Surveys

Categories and Features

Customer Experience

Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis

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