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Ratings and Reviews 0 Ratings
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What is myworkspace.com?
myworkspace presents a cutting-edge method for accessing business data, tailored to be intuitive for small businesses while being sufficiently powerful to handle the intricacies of larger enterprises. It encompasses all the vital functionalities typical of leading CRM platforms around the world and offers seamless integration with our unique online accounting system. Through eMessaging, you and your colleagues can participate in secure online conversations, effortlessly exchanging messages and files. Automatic notifications via SMS or email can be dispatched whenever significant updates occur in the chat, ensuring that all participants remain up-to-date. The platform allows for simultaneous management of multiple discussions with various participants, making it an exceptionally effective tool for organizing events. Furthermore, events can be highlighted on your website, with the handy feature of automatic removal once they are over, helping to maintain an up-to-date and relevant digital presence. By utilizing this all-encompassing solution, businesses can significantly enhance their communication and operational efficiency, ultimately leading to improved productivity. This innovative approach sets a new standard for how organizations interact and manage their resources.
What is Awesome Support?
Your WordPress site simplifies customer support significantly, as it meticulously logs every action taken on each ticket. With complete oversight, you can configure automatic notifications to be dispatched during six pivotal events, including the creation of a new ticket or a ticket response. You maintain total authority over all text and visuals presented. Our advanced add-ons enhance your email capabilities and expand your event options. You can efficiently allocate tickets to agents with the lightest workloads, and our Smart-Agent add-on facilitates more intricate ticket routing. The flexibility of adding custom fields to your ticket forms is unmatched, with a remarkable selection of 13 different field types available—more than any other helpdesk plugin on the market! For those seeking even greater functionality, our premium custom-fields plugin offers enhanced features. You can also incorporate intricate logic into your forms through the Gravity Forms Bridge, ensuring that your ticketing system meets complex needs. Additionally, clients can easily attach files to tickets, as our system supports multiple attachments even in the free version, enhancing the user experience and making support more efficient. This robust feature set empowers you to handle customer inquiries effectively and respond to various scenarios with confidence.
Integrations Supported
Groundhogg
WordPress
API Availability
Has API
API Availability
Has API
Pricing Information
$11 per user per month
Free Trial Offered?
Free Version
Pricing Information
$149 per year
Free Trial Offered?
Free Version
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Company Facts
Organization Name
myworkspace
Company Location
Australia
Company Website
www.myworkspace.com.au
Company Facts
Organization Name
Structured Markets Group
Company Location
Canada
Company Website
getawesomesupport.com
Categories and Features
Business Management
Billing & Invoicing
CRM
Employee Management
Financial Management
Inventory Management
Marketing Management
Order Management
Point of Sale (POS)
Project Management
Purchasing
Scheduling
Time & Expense Tracking
Training Management
Vendor Management
Categories and Features
Help Desk
Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management