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What is net2phone?

net2phone stands out as a prominent provider of Unified Communications, delivering cutting-edge and cost-effective cloud telephony services across the United States and globally. With over three decades of continuous innovation and a robust Voice over IP foundation, net2phone has rapidly emerged as one of the industry's most dynamic players. Their comprehensive cloud-based solutions in unified communications and contact center technology empower businesses worldwide to engage their customers more effectively through improved intelligence and insights. As they continue to expand their global reach, net2phone remains committed to enhancing the way companies connect with their audiences.

What is Pointel DCCM?

Dynamic Call Center Manager (DCCM) enables users to effectively oversee the customer experience, including the management of agent staffing. It offers capabilities such as future date modifications, snapshot and restore options, along with audit functionalities, allowing businesses to concentrate on fulfilling Service Level Agreements (SLAs) while enhancing the overall customer experience. Typically, CTI engineers are tasked with the deployment and management of contact center infrastructures. When confronted with sudden and unpredictable changes, contact center operators often escalate issues through established protocols, which can lead to extended response times, increased expenses, and dissatisfied customers. Contact center operations frequently encounter various dynamic challenges, including unexpected surges in inbound calls, sudden closures, and other unforeseen circumstances. Pointel’s DCCM equips contact center operations teams with the tools necessary to swiftly and effectively address these challenges, ensuring a more resilient and responsive operation. By optimizing procedures and leveraging advanced features, DCCM ultimately contributes to improved customer satisfaction and operational efficiency.

Media

Media

Integrations Supported

Google Chrome
HubSpot CRM
HubSpot Customer Platform
Microsoft Teams
Pointel Genesys Configuration Management Solution
Salesforce
Slack
Zapier
Zoho CRM
uContact

Integrations Supported

Google Chrome
HubSpot CRM
HubSpot Customer Platform
Microsoft Teams
Pointel Genesys Configuration Management Solution
Salesforce
Slack
Zapier
Zoho CRM
uContact

API Availability

Has API

API Availability

Has API

Pricing Information

$17.99/month/user
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

net2phone

Date Founded

1990

Company Location

United States

Company Website

www.net2phone.com

Company Facts

Organization Name

Pointel

Date Founded

1999

Company Location

United States

Company Website

www.pointel.com

Categories and Features

Auto Dialer

Call Center Management
Call Recording
Call Reporting
Call Scripting
Lead Management
Power Dialer
Predictive Dialer
Preview Dialer
Progressive Dialer
Surveys

Business Phone Systems

Call Logging
Call Monitoring
Call Recording
Call Routing
Employee Directory
IVR / Voice Recognition
Mobile Access
Virtual Call Center
Web Conferencing

Business VoIP

Call Parking
Call Recording
Contact Management
Encryption
IVR / Voice Recognition
Ring Groups
SIP Trunking
Unified Communications
Voice Quality Enhancement

Call Center

Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics

Cloud PBX

Call Recording
Call Routing
IVR / Voice Recognition
Ring Groups
SIP Trunking
Virtual Extensions
Web Conferencing

Online Fax

Alerts / Notifications
Cloud Storage
Electronic Signature
Fax via Email
HIPAA Compliant
Large File Support
Local Phone Numbers
Mobile Access
Toll Free Numbers

Categories and Features

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