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What is Netarx?

Netarx Identity Key (NIK) is a cross-media deepfake detection platform for enterprises. It verifies the people on your calls, meetings, emails and text messages in real time and gives each one a green, yellow or red verdict. NIK runs as an agent on Windows, Mac, iOS and Android, plus a Chrome extension, and its meeting bot can join any Teams, Zoom, Google Meet or Webex meeting that allows recording. A meta-harness of 40 AI models, Netarx's own and third-party, analyzes voice, video and more than 1,000 metadata signals, which keeps false positives to 0.3% in customer production meetings. Identity verification with Microsoft Entra, contact-center coverage for Five9, Genesys and Cisco, and cloud or on-premises deployment round out the platform. Pricing starts free.

What is Pindrop?

Fraud in contact centers represents a staggering financial burden, costing billions each year. Disturbingly, only one in 770 fraudulent calls is able to reach agents, which reveals a major hurdle for those working in this sector. This ongoing battle between fraudsters and call center agents leads to a continuous game of cat and mouse. Within the Interactive Voice Response (IVR) system, approximately one in 390 accessed accounts is subject to fraudulent activities. The fallout from such fraudulent behavior not only impacts a company's finances but also has repercussions on customer satisfaction and the overall reputation of the brand. Pindrop® provides a detailed, multifaceted, real-time approach to fraud prevention, analyzing calls to contact centers by considering multiple elements such as voice, device, and behavior. This innovative solution is capable of identifying up to 80% of fraud occurring through phone channels, predicting potential fraud threats up to 60 days in advance, and delivering a comprehensive perspective on cross-channel fraud. By evaluating risks associated with calls and accounts within the IVR system, businesses can effectively prevent data breaches, account takeovers, and various forms of fraud across different channels. Furthermore, organizations receive instant notifications regarding the risk level of each incoming call, empowering agents with immediate information to better recognize and handle potentially fraudulent situations. This proactive approach not only strengthens security but also enhances the overall trustworthiness of the contact center experience.

Media

Media

Integrations Supported

Genesys Cloud CX
Cisco Webex
Five9
Gmail
Google Chrome
Google Meet
Microsoft Entra ID
Microsoft Outlook
Microsoft Teams
WhatsApp
Zoom Workplace

Integrations Supported

Genesys Cloud CX
Amazon Connect
Amazon Web Services (AWS)
GigaSECURE
Gigamon
InteractionSync
Verizon Cloud

API Availability

Has API

API Availability

Has API

Pricing Information

$5 per user per month
Individual: free, always. Business: free for teams of 10 or fewer, then $5 per user per month, with a 30-day risk-free trial. Enterprise: $10 per user per month, includes on-premises deployment, post-quantum security options, custom integrations and a dedicated support team.
Free Version
Free Trial Offered?

Pricing Information

Pricing not provided

Supported Platforms

SaaS
Android
iPhone
Windows
Mac
On-Prem

Supported Platforms

SaaS

Customer Service / Support

Standard Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Online Training

Training Options

Documentation Hub
Webinars

Company Facts

Organization Name

Netarx

Date Founded

2023

Company Location

Farmington Hills, Michigan, United States

Company Website

www.netarx.com

Company Facts

Organization Name

Pindrop

Date Founded

2011

Company Location

United States

Company Website

www.pindrop.com/solutions/anti-fraud/

Categories and Features

AI Content Detection

NIK is capable of identifying AI-generated audio, video, and images in real-time during online meetings and calls. It also recognizes AI-crafted impersonations in emails and text messages. The system integrates 40 different detection models, both proprietary and from external sources, analyzing over 1,000 metadata signals to provide each participant with a classification of green, yellow, or red. Remarkably, it maintains a low false-positive rate of just 0.3% in actual customer meetings.

Not specified

Anti-Phishing

The AI email layer from NIK enhances your current email security by incorporating safeguards against impersonation and Business Email Compromise (BEC). It analyzes each message to verify alignment with the sender's genuine connections and communication habits, effectively identifying AI-generated phishing attempts that traditional content filters might overlook, all without altering your email flow. Additionally, it extends protection to SMS, WhatsApp, voice calls, and video conferences, addressing the ongoing threats posed by phishing in those channels as well.

Not specified

Deepfake Detection

NIK is equipped to identify deepfakes instantly across various platforms such as Teams, Zoom, Google Meet, and Webex, as well as during mobile calls, contact-center interactions, and in email and messaging services. The bot can participate in any meeting that permits recording, even those hosted by different organizations. It verifies that each attendee corresponds with the information provided in the email and calendar invites. The results are displayed with a color-coded system—green, yellow, or red—boasting a mere 0.3% false-positive rate during customer production sessions.

Not specified

Categories and Features

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