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What is nps.today?

Assess, understand, and address customer insights proficiently. Utilize customer experience tools to refine your surveys focusing on satisfaction and loyalty. Analyze customer feedback and adapt your current IT systems accordingly. Seamlessly integrate customer input into your regular business processes. By automating your surveys, you can achieve a thorough understanding of customer experiences and undertake significant actions that enhance value. Our services simplify the journey of evaluating, interpreting, and reacting to customer insights effectively. Nps.today converts extensive questionnaires into brief, focused inquiries that are presented at the best moments for respondents. Implement automated prompts throughout the customer experience with surveys that rely on data analytics. Merge your customer satisfaction and loyalty assessments across all channels of communication and outreach efforts. Gain from insightful dashboards that help identify opportunities for improvement and elevate the overall customer experience. Use categorization or advanced analytics to discover new pathways for enhancement, while integrating supplementary data sources for a richer understanding of customer behavior. This comprehensive strategy guarantees that you stay responsive to the changing preferences and demands of your customers. Continuous adaptation to customer feedback is essential in fostering long-term loyalty and satisfaction.

What is Affiniv?

Affiniv is a platform dedicated to improving customer experiences by allowing businesses to collect key metrics like NPS, CSAT, and overall feedback, while harnessing AI technology to analyze this information and generate valuable insights for growth. Our solution empowers users to effortlessly create surveys and distribute them through multiple channels, such as Email, WhatsApp, and Web-Embed, and then assess the feedback using our sophisticated AI-powered dashboard. Organizations utilize these insights to improve their existing products, innovate new ideas, and turn disgruntled customers into enthusiastic supporters. What sets Affiniv apart is its cost-effectiveness, intuitive design, and tailored onboarding assistance. As a self-funded SaaS company, we are committed to delivering an exceptional product that focuses on enhancing the customer experience for our diverse global clientele, ensuring every interaction is a step towards their success. Moreover, we strive to foster enduring relationships between brands and their customers, creating a positive cycle of engagement and loyalty.

Media

Media

No images available

Integrations Supported

HubSpot CRM
HubSpot Customer Platform
Salesforce
Zendesk
Freshdesk
Intercom
Jira
Mailchimp
Microsoft Dynamics 365
Microsoft Outlook
Microsoft Power Apps
Microsoft Power Automate
Microsoft Power BI
Microsoft Teams
Puzzel
Slack
SuperOffice CRM
TOPdesk
Zapier

Integrations Supported

HubSpot CRM
HubSpot Customer Platform
Salesforce
Zendesk
Shopify

API Availability

Has API

API Availability

Has API

Pricing Information

€137 per year

Pricing Information

$99
Free Version
Free Trial Offered?

Supported Platforms

SaaS

Supported Platforms

SaaS

Customer Service / Support

Standard Support
Web-Based Support

Customer Service / Support

Standard Support
Web-Based Support

Training Options

Documentation Hub
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training

Company Facts

Organization Name

nps.today

Company Location

Denmark

Company Website

nps.today/

Company Facts

Organization Name

Affiniv

Date Founded

2021

Company Location

United States

Company Website

affiniv.com

Categories and Features

Customer Experience

Not specified

NPS

Not specified

Categories and Features

Customer Experience

Not specified

Employee Survey

Not specified

NPS

Not specified

Survey

Not specified

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