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What is opcycWFM?

Our workforce management solution allows your organization to optimize its essential resources in a more streamlined, cost-efficient, and employee-focused manner, significantly reducing the manual, labor-intensive nature of administrative duties. Service centers of varying sizes in over 15 countries depend on our opcycWFM software to effectively oversee, plan, and regulate employee assignments, even in challenging circumstances, while placing a strong emphasis on employee preferences and requirements. opcycWFM provides comprehensive support for your planning, monitoring, and staffing processes. This all-inclusive workforce management tool empowers you to manage the daily operational cycle intelligently, requiring minimal adjustments due to its unique configurability. For those seeking a workforce management provider that genuinely comprehends your daily operational needs, opcycWFM is undoubtedly the right choice. Its user-friendly interface, along with its powerful features, makes it an exceptional option for organizations focused on maximizing efficiency and enhancing employee satisfaction. As a result, choosing opcycWFM can lead to improved overall productivity and a more harmonious work environment.

What is EvaluAgent?

Our Quality Assurance Platform is specifically crafted to enable Contact Centers such as yours to significantly improve the overall experiences of customers, agents, and users, leading to enhanced outcomes. By simply responding to a few easy questions, you can evaluate your current status on the journey to Smart Quality, and we will provide personalized suggestions to advance your QA methodologies. Minimize risks by aggregating customer insights, performance indicators, and text analysis to quickly identify conversations that warrant your attention. Effortlessly integrate and access interactions, survey responses, and performance analytics within the most extensive QA and enhancement platform on the market. Automatically assess each call, email, and chat exchange to detect lapses in customer experience and compliance. Tailor your own signals and filters to direct specific conversations to your QA team for comprehensive assessment and investigation of underlying issues. Generate actionable reports that can be effectively leveraged by your business. Furthermore, demonstrate the return on investment by monitoring how your QA efforts improve operational efficiency, stimulate sales, and elevate satisfaction for both customers and employees. By utilizing our platform, you can uphold exceptional standards while also nurturing a culture of perpetual improvement throughout your organization, ultimately leading to a more engaged workforce and delighted customers.

Media

Media

Integrations Supported

Integrations Supported

Aircall
Assembled
Beam AI
Motileo
Nango
Pandium
Ploy
Wix Answers
Wufoo
Zapier

API Availability

API Availability

Pricing Information

$5.95 per user per month

Pricing Information

Pricing not provided
Free Trial Offered?

Supported Platforms

SaaS
Windows

Supported Platforms

SaaS

Customer Service / Support

Standard Support
Web-Based Support

Customer Service / Support

Web-Based Support

Training Options

Documentation Hub

Training Options

Documentation Hub
On-Site Training

Company Facts

Organization Name

opcyc GmbH

Date Founded

2011

Company Location

Germany

Company Website

opcyc.de/opcyc/de/

Company Facts

Organization Name

EvaluAgent

Date Founded

2012

Company Location

United Kingdom

Company Website

www.evaluagent.com

Categories and Features

Call Center

Not specified

Workforce Management

Performance Appraisal
Scheduling
Skills Tracking
Time & Attendance
Variable Workforce

Categories and Features

Call Center

Real-time Chat
Reporting/Analytics

Call Monitoring

Not specified

Root Cause Analysis

Not specified

Text Analytics

Not specified

Workforce Management

Performance Appraisal
Skills Tracking

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