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What is pascom ONE?

pascom ONE is an all-encompassing cloud phone system designed to improve business communication by merging voice, chat, video, and virtual fax into a single, cohesive platform. Its Desktop and Softphone applications guarantee that users can stay connected with colleagues and clients, regardless of whether they are in the office, telecommuting, or on the go. More than just a standard cloud phone service, pascom ONE provides integrated access to contacts, conversations, team messaging, and online meeting tools, making it a vital asset for everyday business interactions. This comprehensive solution not only streamlines communication but also fosters collaboration in diverse work settings, ensuring that teams can work efficiently together no matter where they are located. With its user-friendly interface and robust features, pascom ONE truly redefines the way businesses connect and collaborate.

What is Avaya Cloud Office?

Avaya Cloud Office serves as a robust communication solution that operates entirely in the cloud, merging voice, video, messaging, meetings, and collaboration tools into an integrated platform. It successfully connects in-office, remote, and mobile workers across different devices, ensuring seamless and consistent communication. Featuring capabilities such as business phone lines, voicemail transcription, team messaging, and document sharing, it greatly enhances both productivity and collaborative efforts. Additionally, the platform prioritizes security through advanced encryption and integrates with over 100 business applications, including Salesforce, Office 365, and G Suite, aiding organizations in streamlining their workflows and improving overall effectiveness. Designed to meet the dynamic demands of contemporary enterprises, this versatile solution evolves alongside businesses to maintain relevance in a fast-paced environment. Its user-friendly interface further encourages adoption and maximizes the potential for teamwork and communication efficiency.

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Integrations Supported

Avaya one-X Communicator
C1 Connected Experience (C1CX)
CXInfinity
Calabrio Quality Management
Check Point IPS
Cirrus Contact Center
Coeo
Dimension Labs
Dynamics Telephony
Empirix
FaPipe IPVPN
Gnani Bot Builder Platform
Google Drive
Salesforce
SecHard
Seconize DeRisk Center
SmartBots
Soft-ex
Theta Lake
ethosIQ Customer Engagement Platform

Integrations Supported

Avaya one-X Communicator
C1 Connected Experience (C1CX)
CXInfinity
Calabrio Quality Management
Check Point IPS
Cirrus Contact Center
Coeo
Dimension Labs
Dynamics Telephony
Empirix
FaPipe IPVPN
Gnani Bot Builder Platform
Google Drive
Salesforce
SecHard
Seconize DeRisk Center
SmartBots
Soft-ex
Theta Lake
ethosIQ Customer Engagement Platform

API Availability

Has API

API Availability

Has API

Pricing Information

€8.90/concurrent user/month
Free Trial Offered?
Free Version

Pricing Information

$19.99/user/month
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

pascom GmbH

Date Founded

1997

Company Location

Germany

Company Website

www.pascom.net

Company Facts

Organization Name

Avaya

Date Founded

2000

Company Location

United States

Company Website

www.avaya.com/en/products/ucaas/cloud-office/

Categories and Features

Business Phone Systems

Call Logging
Call Monitoring
Call Recording
Call Routing
Employee Directory
IVR / Voice Recognition
Mobile Access
Virtual Call Center
Web Conferencing

Business VoIP

Call Parking
Call Recording
Contact Management
Encryption
IVR / Voice Recognition
Ring Groups
SIP Trunking
Unified Communications
Voice Quality Enhancement

Cloud PBX

Call Recording
Call Routing
IVR / Voice Recognition
Ring Groups
SIP Trunking
Virtual Extensions
Web Conferencing

SIP Trunk

Automatic Fail-over Routing
Call Data Records
Caller ID
Disaster Recovery
International Numbers
Multiple DID Options
PSTN Forwarding
Toll-Free Numbers
e911

Telephony

Auto-Dialer
Call Center Management
Call Monitoring
Contact Management
IVR / Voice Recognition
Inbound Reporting
Outbound Reporting
Predictive Dialer
Telemarketing Management
VoIP
Voice & Data Integration

Unified Communications

Audio / Video Conferencing
Calendar Management
Call Recording
Call Routing
Chat / Messaging
Fax Management
File Sharing
Mobile Access
Multi-User Collaboration
Voice Mail

Video Conferencing

Electronic Hand Raising
Mobile Access
On-Demand Webcasting
Presentation Streaming
Presentation Tools
Private Chat
Real-Time Chat
Record & Playback Ability
Screen Sharing
Two-Way Audio & Video
Video Conferencing
Whiteboard

Categories and Features

Business Phone Systems

Call Logging
Call Monitoring
Call Recording
Call Routing
Employee Directory
IVR / Voice Recognition
Mobile Access
Virtual Call Center
Web Conferencing

Business VoIP

Call Parking
Call Recording
Contact Management
Encryption
IVR / Voice Recognition
Ring Groups
SIP Trunking
Unified Communications
Voice Quality Enhancement

Cloud PBX

Call Recording
Call Routing
IVR / Voice Recognition
Ring Groups
SIP Trunking
Virtual Extensions
Web Conferencing

Unified Communications

Audio / Video Conferencing
Calendar Management
Call Recording
Call Routing
Chat / Messaging
Fax Management
File Sharing
Mobile Access
Multi-User Collaboration
Voice Mail

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