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What is plusoft Omni CRM?

A recent study published by the Harvard Business Review indicates that a notable 73% of shoppers utilize both online and offline channels during their purchasing journeys. This trend compels businesses to provide a uniform experience across all avenues. To meet this demand, it is essential for organizations to operate a reliable and current system that tracks the complete history of customer interactions. Utilizing plusoft Omni CRM serves as an excellent approach to achieving a cohesive experience by bringing together customer data. This advanced technology not only scales effectively but also adeptly manages various workflows across multiple channels while integrating seamlessly with pre-existing legacy systems. Additionally, the urgency for improved communication between healthcare providers and patients has grown, especially in light of social distancing practices, leading to an increased dependence on solutions that centralize user information to guarantee superior care and engagement. This evolving landscape underlines the critical need for businesses to adopt digital solutions as a fundamental part of their customer service strategies, ensuring that all interactions are both efficient and meaningful.

What is Cloudphoney?

Creating an exceptional and unique Customer Experience can transform Customer Loyalty into Customer Advocacy, highlighting the importance of offering a seamless and integrated Omni Channel experience whenever customers engage. At Cloudphoney, we provide a versatile multichannel Customer Interaction Solution that is accessible both in the cloud and on-premises, engineered to grasp the complexities of customer expectations and the key elements necessary for their ongoing satisfaction. Our contact center solutions at Cloudphoney are customized to fulfill your specific needs throughout the entire customer journey, from cultivating leads to securing customer retention. By leveraging Cloudphoney, you can improve your time-to-market and solidify customer loyalty through our diverse array of features, including Call Queue Management, Automatic Call Distributor (ACD), Outbound Dialer, Call Back Requests, and Call Analytics. These capabilities not only enhance IVR self-service but also reduce potential misunderstandings during agent-assisted interactions, thereby improving the overall standard of customer service. Furthermore, by adopting our solutions, organizations can cultivate a more agile and effective communication framework that nurtures enduring relationships with their clientele, ensuring that customers feel valued and heard at every stage of their journey. This approach not only meets customer expectations but exceeds them, creating advocates who are eager to promote your brand.

Media

Media

Integrations Supported

Google Ads
Google Cloud Platform
Microsoft 365

Integrations Supported

Google Ads
Google Cloud Platform
Microsoft 365

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Plusoft

Date Founded

1988

Company Location

Brazil

Company Website

plusoft.com/en/produtos/omni/

Company Facts

Organization Name

ITECHDOMAIN.COM

Date Founded

2017

Company Location

United Arab Emirates

Company Website

www.itechdomain.com/contact-center-solution.php

Categories and Features

CRM

Calendar/Reminder System
Call Logging
Document Storage
Email Marketing
Internal Chat Integration
Lead Scoring
Marketing Automation Integration
Mobile Access
Quotes / Proposals
Segmentation
Social Media Integration
Task Management
Territory Management

Categories and Features

Call Center

Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics

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