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What is plusoft Omni CRM?
A recent study published by the Harvard Business Review indicates that a notable 73% of shoppers utilize both online and offline channels during their purchasing journeys. This trend compels businesses to provide a uniform experience across all avenues. To meet this demand, it is essential for organizations to operate a reliable and current system that tracks the complete history of customer interactions. Utilizing plusoft Omni CRM serves as an excellent approach to achieving a cohesive experience by bringing together customer data. This advanced technology not only scales effectively but also adeptly manages various workflows across multiple channels while integrating seamlessly with pre-existing legacy systems. Additionally, the urgency for improved communication between healthcare providers and patients has grown, especially in light of social distancing practices, leading to an increased dependence on solutions that centralize user information to guarantee superior care and engagement. This evolving landscape underlines the critical need for businesses to adopt digital solutions as a fundamental part of their customer service strategies, ensuring that all interactions are both efficient and meaningful.
What is Infinity Unified Commerce?
Streamline your inventory management, order processing, and customer loyalty initiatives with an all-in-one software solution that boasts a fully integrated point-of-sale system. Utilizing the Infinity unified commerce platform as your retail management solution allows for the consolidation of customer and inventory data in a single location, which empowers you to deliver competitive prices, outstanding service, and a personalized shopping experience regardless of when or where customers interact with your brand. The adaptable nature of Infinity’s platform facilitates seamless integration with both new technologies and existing legacy systems, fostering rapid innovation, effective inventory oversight, improved profit margins, deeper customer insights, and the swift rollout of new services. Should your existing retail management system fail to enhance revenue growth, speed up service delivery, or create a satisfying customer experience, it may be time to explore the transformative capabilities of unified commerce. For more than twenty years, Infinity has led the way in improving the retail shopping experience, transitioning from conventional point-of-sale systems to comprehensive omnichannel approaches, culminating in the sophisticated unified commerce platform offered today. As the retail environment continues to change, embracing such a platform can be essential for maintaining competitiveness and achieving success in a constantly evolving market, ensuring that your business is not left behind. By investing in a modern retail management solution, you secure not only your current operations but also lay a strong foundation for future growth.
Integrations Supported
Windcave
API Availability
Has API
API Availability
Has API
Pricing Information
Pricing not provided.
Free Trial Offered?
Free Version
Pricing Information
Pricing not provided.
Free Trial Offered?
Free Version
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Company Facts
Organization Name
Plusoft
Date Founded
1988
Company Location
Brazil
Company Website
plusoft.com/en/produtos/omni/
Company Facts
Organization Name
Triquestra International
Company Location
New Zealand
Company Website
www.infinityrms.com
Categories and Features
CRM
Calendar/Reminder System
Call Logging
Document Storage
Email Marketing
Internal Chat Integration
Lead Scoring
Marketing Automation Integration
Mobile Access
Quotes / Proposals
Segmentation
Social Media Integration
Task Management
Territory Management
Categories and Features
Retail Management
CRM
Commission Management
Email Marketing
Employee Management
Loyalty Program
Mail Order
Merchandise Management
Multi-Location
Order Management
Purchase Order Management
Reporting/Analytics
Returns Management
eCommerce