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What is process4.biz?

Process4.biz offers seamless integration with Microsoft Visio and provides an intuitive graphical interface that includes comprehensive database and repository functionalities. Tailored to enhance client capabilities, this tool is particularly effective in multi-user settings, making it suitable for both large-scale and enterprise-level organizations. It enables the modeling of data without redundancy, allowing for central changes that are immediately reflected throughout the entire data model. Additionally, process4.biz integrates smoothly with Microsoft Visio, Office, SharePoint, and Exchange, accommodating both 32-bit and 64-bit systems. The platform also boasts a robust built-in workflow feature for customizable, multi-tiered approval management, which can be further enhanced with SharePoint workflows when necessary. Users can manage different versions independently of Microsoft SharePoint or alongside it, ensuring optimal performance of approval management processes. In summary, process4.biz not only streamlines collaboration and boosts productivity but also serves as an essential tool for organizations, regardless of their size, looking to improve operational efficiency. With its wide range of features, it supports teams in achieving their goals more effectively.

What is Ignatiuz HelpDesk?

Enhance user engagement by providing outstanding experiences through our diverse applications, augmented reality, and virtual reality technologies that focus on user-friendly interactions. When employees feel appreciated, their contributions can greatly influence organizational success. Equip your team with SharePoint Helpdesk, a free internal ticketing system seamlessly integrated with Microsoft Teams for Office 365, along with SharePoint Online Helpdesk solutions offered by Ignatiuz. This platform is designed to facilitate better communication between staff and helpdesk teams. Employees not only have the capability to submit support requests but can also track the status of all their inquiries from a single, convenient location. Administrators gain access to easy-to-use reporting tools that deliver crucial insights into the performance of support agents, which assists in making informed decisions. In addition, SharePoint automates notifications to the appropriate users at every stage of ticket creation, resolution, and response management, promoting coordination and teamwork among various departments to boost overall productivity. By simplifying these procedures, organizations can guarantee that their personnel receive prompt assistance, which in turn enhances employee morale and drives operational effectiveness. Ultimately, adopting these innovative solutions can transform workplace dynamics and lead to a more engaged workforce.

Media

Media

Integrations Supported

Wufoo

Integrations Supported

Wufoo

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

$1,499 per year
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

process4.biz

Date Founded

2003

Company Location

Austria

Company Website

www.process4.biz

Company Facts

Organization Name

Ignatiuz Software

Date Founded

2014

Company Location

United States

Company Website

www.ignatiuz.com/products/help-desk-app/

Categories and Features

Business Process Management

Access Controls / Permissions
Alerts / Notifications
Business Process Automation
Business Rules Management
Collaboration
Process Change Tracking
Process Mapping
Process Modeling & Design
Visual Workflow Management

Categories and Features

Help Desk

Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management

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