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rezStream Cloud PMSOur user-friendly online booking system and reservation software are designed to enhance your revenue and simplify your operational processes. With our cloud-based solutions, you can enhance the guest experience at every stage, from the initial booking to post-stay follow-up. Additionally, our integrated payment processing system streamlines staff training and enables the implementation of automated workflows that will elevate your operations, improve guest management, and ensure secure transactions. - Boost Operational Efficiency - Connect with OTAs/Google Hotels - Access Real-Time Rates and Availability - Choose from Multiple Calendar Options - Promote Upsell Addons and Packages - Utilize ADA Search Filters - Enjoy 24/7/365 Support via Phone and Email These features collectively empower you to run a more efficient hospitality business while providing exceptional service to your guests.
What is protel MICE?
Effective planning plays a crucial role in orchestrating seamless events, and with protel MICE, hotels are equipped to streamline every aspect of the event management process. From the initial customer inquiry all the way through to the booking and final payment, all details are meticulously managed on the day of the event. Users have the convenience of uploading rooming lists from any Microsoft Excel format, or they can assign rooms based on direct phone inquiries, which adds a layer of flexibility. This system is especially beneficial for pre-arranged room blocks that are utilized by travel organizers, wholesalers, tour operators, hotel consolidators, travel agents, and online travel agencies. It enables the scheduling of various meeting spaces, whether they are singular or divisible, along with the arrangement of individual tables and seating configurations. The platform also allows for the simultaneous creation and adjustment of events while reserving function rooms, which enhances both flexibility and operational efficiency. Furthermore, the sales probability feature provides users with more precise forecasts regarding potential revenues and room availability, aiding in strategic planning. With a variety of viewing options and extensive filtering capabilities, users can perform in-depth analyses of data, leading to improved decision-making processes. This meticulous approach ensures that every event is executed flawlessly, guaranteeing that all aspects are thoroughly addressed and managed. By utilizing such advanced tools, hotels can elevate their event planning, resulting in unforgettable experiences for all participants.
What is Cendyn Call Center?
Cendyn delivers robust online solutions tailored for all your call center needs, featuring adaptable workflows and advanced tools for reservation agents, as well as seamless integration with loyalty programs and voice services.
Equipping your agents with comprehensive access to your rates, inventory, and property details enables them to promptly address inquiries about the property, secure the most suitable room or rate plan for guests, and facilitate multi-room and multi-rate bookings within a single reservation.
It is also feasible to achieve deep integration with loyalty or player programs, allowing data from diverse sources to converge into a unified platform that provides reservation agents with a holistic view of your most loyal and high-value clientele.
This strategic approach not only enhances your return on investment but also encourages more direct bookings while streamlining the handling of reservation calls, ultimately leading to reduced operational expenses.
Additionally, Pegasus CRS reporting solutions empower you to monitor crucial metrics such as conversion rates, average talk times, and reasons for denials, ensuring that you can make informed decisions to improve your services.
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Integrations Supported
Atomize
Beonprice
Duetto
FLYR
For-Sight CRM
HQ revenue
HotelPartner Yield Management
MyForecast
Outperform RMS
Revenue Control Data
Integrations Supported
Atomize
Beonprice
Duetto
FLYR
For-Sight CRM
HQ revenue
HotelPartner Yield Management
MyForecast
Outperform RMS
Revenue Control Data
API Availability
Has API
API Availability
Has API
Pricing Information
Pricing not provided.
Free Trial Offered?
Free Version
Pricing Information
Pricing not provided.
Free Trial Offered?
Free Version
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Company Facts
Organization Name
Xn protel Systems
Date Founded
2002
Company Location
Australia
Company Website
xnprotel.net/solutions/protel-air/protel-mice/
Company Facts
Organization Name
Cendyn
Date Founded
1996
Company Location
United States
Company Website
go.cendyn.com/cendyn/sourceforge/call-center
Categories and Features
Event Management
Attendee Management
Badge Management
Conferences / Conventions
Exhibit / Vendor Management
Gamification
Room Block Management
Social Media Promotion
Sponsorship Management
Surveys & Feedback
Ticketing
Volunteer Management
Weddings / Parties
Categories and Features
Call Center
Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics